Edward Ntiua
Puyallup,WA
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
7
7
years of professional experience
Work History
Order Selector
Martin Brower
United States of America
12.2023 - Current
- Operated pallet jacks and forklifts to efficiently select and transport orders.
- Ensured accurate order selection by following pick lists and verifying product codes.
- Collaborated with team members to maintain high productivity levels during peak hours.
- Conducted regular equipment checks to ensure compliance with safety standards and operational readiness.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
Sales Representative
United Airlines
Marshall Islands
05.2023 - 11.2023
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring customer satisfaction.
- Assisted in maintaining accurate records of bookings and customer interactions.
- Collaborated with team members to optimize booking processes for efficiency.
- Provided exceptional customer service, resolving issues related to reservations promptly.
- Analyzed booking trends to recommend improvements in service offerings.
- Increased customer satisfaction through timely and accurate booking confirmations.
- Managed high-volume phone lines for inquiries, providing excellent customer service while addressing questions and concerns.
- Implemented quality control measures for all incoming reservations, ensuring that bookings were accurately entered into the system without delay or error.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Operations Manager, Customer Experience
Moriba International Builder’s Inc
Marshall Islands
02.2022 - 03.2023
- Coordinated cross-functional teams to facilitate project completion within deadlines.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Streamlined customer feedback processes to enhance service delivery and satisfaction.
- Conducted regular inventory audits to ensure accuracy and compliance with company standards.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Collaborated with team members to improve responses to customer feedback and enhance satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Sales Representative/Customer Service Advisor
Triple J Motors
Marshall Islands
01.2019 - 01.2021
- Greeting customers, listening to their vehicle concerns, and collecting necessary background information.
- Writing detailed repair orders for the technicians and logging customer data.
- Calculating the cost of parts and labor, verifying warranties, and presenting clear repair options to the customer.
- Acting as the central point of contact, updating clients on their repair status, and securing approval before any extra work begins.
- Managing the shop's workflow, coordinating with mechanics, and reviewing the final invoice with the customer when they pick up their vehicle.
- Developed strong customer relationships through effective communication and personalized service.
- Maintained accurate records of customer interactions and service history in dealership management system.
- Collaborated with technicians to ensure timely completion of services, improving workflow efficiency.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Certificate -
BYU Pathway Worldwide
06-2025
GED -
College of The Marshall Islands
Marshall Islands05-2015
Skills
- Inventory control
- Employee management
- Quick to learn
- Microsoft Office
- Inventory management
- Performance monitoring
- Goal setting
- Interpersonal skills
- Team player
- Leadership & stewardship skills
- Customer service
- Customer relationship building
- Problem-solving
- Team leadership
- Operations management
- Decision-making
Timeline
Order Selector
Martin Brower
12.2023 - Current
Sales Representative
United Airlines
05.2023 - 11.2023
Operations Manager, Customer Experience
Moriba International Builder’s Inc
02.2022 - 03.2023
Sales Representative/Customer Service Advisor
Triple J Motors
01.2019 - 01.2021
Certificate -
BYU Pathway Worldwide
GED -
College of The Marshall Islands