Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Edward O'Leary

Pelham

Summary

Highly driven and results-oriented professional with five years of comprehensive experience in sales, management, and customer service, consistently recognized for exceeding targets and building strong client relationships. Adept at cultivating new business, driving revenue growth, and providing exceptional customer experiences through both online and offline communication channels. Bringing a solid foundation in meticulous organization and problem-solving, I am actively seeking a dynamic sales opportunity in Philadelphia, and I am prepared for immediate relocation.

Overview

8
8
years of professional experience

Work History

Order Fulfillment

Printswell Inc.
Pelham
09.2024 - Current
  • Coordinated shipping schedules, boosting on-time delivery rates from 85% to 98%.

Bartender

Prohibition
Huntsville
09.2023 - 08.2024
  • Engaged with customers, providing excellent service and drink recommendations.
  • Resolved customer concerns promptly to enhance overall experience at Prohibition.

Site Manager

Mammoth Holdings
Pelham
02.2021 - 08.2023
  • Directed all aspects of payroll processing for a team of 12-15 employees, including full-time, part-time, and commission-based staff, ensuring accurate and timely compensation.
  • Administered comprehensive timekeeping and Paid Time Off (PTO) management within Paylocity, including data collection, verification, and supervisor approvals.
  • Managed payroll-related inquiries from employees, providing professional and prompt resolutions, while maintaining strict confidentiality of sensitive financial information.
  • Ensured compliance with federal, state, and local wage and hour regulations, including overtime calculations, deductions, and tax filings.
  • Sales Manager for a team of 12 to 15 employees, overseeing sales numbers, strategy, and training.

Communication Specialist

Shipt
Birmingham
11.2018 - 12.2020
  • Utilized communication skills to resolve customer issues in a timely manner.
  • Communicated within team of 150+ to handle and assess customer problems via Slack, phone calls, email and customer chats.

Assistant Golf Coach

Clarke County High School
Berryville
08.2017 - 10.2017

Education

Telecommunications & Film

University of Alabama
Tuscaloosa, AL

Skills

  • Payroll processing
  • Time and attendance systems
  • Advanced Microsoft Excel
  • Sales training
  • Financial reporting
  • Data entry and verification
  • Employee records management
  • Confidentiality
  • Sales
  • Attention to detail
  • Analytical thinking
  • Problem solving
  • Communication skills
  • Organizational skills
  • Time management
  • Adaptability
  • Customer service strategies
  • Team collaboration

Volunteer Experience

Assistant Golf Coach, Clarke County High School, Berryville, VA, 2017-08-01, 2017-10-31

Timeline

Order Fulfillment

Printswell Inc.
09.2024 - Current

Bartender

Prohibition
09.2023 - 08.2024

Site Manager

Mammoth Holdings
02.2021 - 08.2023

Communication Specialist

Shipt
11.2018 - 12.2020

Assistant Golf Coach

Clarke County High School
08.2017 - 10.2017

Telecommunications & Film

University of Alabama

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Edward O'Leary