Edward Ortega
Las Vegas
Summary
Current service engineer/technician seeking commercial or industrial maintenance service technician positions where skills in diagnosing, servicing and repairing skills are needed.
Experienced in diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced electrical/mechanical troubleshooting skills to address and resolve technical issues promptly. Comprehensive knowledge of machinery, software and tools to maintain optimal equipment performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branded Service Technician
Electrolux North America
11.2017 - Current
- Provided diagnostic findings to customers and outlined repair or service options.
- Performing repairs under manufacturer warranty by installing new mechanical or electrical components including motors, belts, pulleys, capacitors, contactors, compressors, control boards, relays, sensors etc.
- Working with and safe-handling of various HFC, HC, refrigerants.
- Instructing consumers on proper operation and routine maintenance protocols.
- Providing preventative maintenance to equipment for consumers under service agreements to ensure no operational issues and restore machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements and updating truck stock as needed.
- Stayed up-to-date on industry advancements through continuous learning initiatives/training, enhancing overall skillset and expertise.
- Providing feedback to engineering on commonly known issues with certain machines to make design improvements.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during monthly meetings.
Senior Lead Technician
Universal Tech
10.2016 - 11.2017
- Lead technician for Universal Tech. Job duties were providing V.I.P. Service for Electrolux and G.E. appliances under manufacturers warranty and for new home builders like Lennar, Dr. Horton, Kb Homes either for service or install related issues.
- Also providing clients with customer education on how to correctly operate new appliances.
- Providing assistance to other technicians as needed to successfully and safely complete jobs in a time efficient manner.
- Repairs include diagnosing, ordering correct part needed and installing it to complete repairs.
- Main goal is to have service vehicle fully stocked up to date with inventory to complete jobs upon first visit.
- Attending Bi-monthly meeting with Regional and Marketing managers to find ways to improve service production.
Service Technician
Appliance Services
10.2015 - 10.2016
- Service Technician for Home Appliance Services.
- Arrive at Office/ work Shop in the morning to review schedule and pick up required parts to complete service calls throughout the day.
- Provide Service repairs to all major brand appliances including, KENMORE, WHIRLPOOL, G.E. MAYTAG, FRIGIDAIRE, AMANA, MAJIC CHEF, NEPTUNE, JENN-AIR, ELECTROLUX, LG, SAMSUNG, BOSCH, VIKING, THERMADOR, Washers, Dryers, dishwashers, microwaves, refrigerators, Ice machines, Air Conditioning, Garbage Compactors/ Central Cooling/ Units/ Gas Furnaces through service contracts for LG, Samsung, Home Warranty Companies, and different property management Company.
- Provide customer with signed Invoice including unit information, brief description of the problem and parts needed for job along with S/F and quote.
- At the end of the day a detailed report must be submitted for each appliance that includes a full description of the problem; Model, serial, Color, location, condition of appliance and specific part# required to complete each job.
- After job is approved and parts are received a second appointment is scheduled to complete repair.
Service Technician
AHS Group Restaurant supply warehouse
01.2015 - 10.2015
- Adjusting and/or replacing worn or defective mechanisms or components and reassembling repaired systems to prepare for resale.
- Fabricating and assembling structural and functional components of refrigeration using standard hand tools, power tools and brazing/soldering equipment.
- Testing lines, components, and connections for any leaks or damaged coils that could lead to potential leaks.
- Reading schematics to determine location, size, capacity, and type of components needed to rebuild a refrigeration system.
- Cutting bending and rethreading connection pipes to functional components and water source.
- Adjusting valves according to the manufacturer specifications and charging systems by weighing in charge with proper type of refrigerant by specified gas or fluid into the system.
- Performing routine maintenance or mechanical overhauls to improve overall efficiency and reduce operating costs.
- Keeping records of repairs and replacements made and documenting potential causes of malfunctions.
- Service, repair, maintain, adjust and calibrate gas and electric ovens and grills and other commercial cooking equipment.
- Recommend and/or order necessary parts and supplies for installation, service, repair and maintenance of all assigned equipment.
- Learned how to work on a variety of different commercial cooking equipment that operate on both propane and natural gas.
- Learned how to Fabricate and add additional panels and parts or completely rebuild if necessary.
- Provide technical support for team members.
Warehouse/Stewards
Wynn & Encore Casino
12.2008 - 10.2015
- Retrieving and delivering orders from the Wynn main receiving dock.
- Inspecting equipment for any damage or over worn components and reporting them for immediate repair or replacement.
- Disassembling commercial cooking equipment for deep cleaning.
- Maintaining wheel bearing, burners, pilot lights, flame sensors, thermostats and gas valves clean from burnt debris and grease to keep equipment at its optimum running condition in accordance with Health Dept. standards.
- Receiving and preparing new kitchen equipment for high production use and/or transporting to appropriate dept to complete installation process.
- Picking up new equipment from Wynn receiving dock and transporting to F&B warehouse or designated outlet throughout both properties.
- Transporting incoming chemical supply orders and checking to ensure order is complete.
- Responding to service calls throughout properties via 2 way communication radio.
- Learned how to work and operate efficiently in a high volume 5 star property.
- Ability to show initiative and execute tasks on time and safely.
- Working together with other departments to meet deadline and complete projects on time.
Education
Diploma - Heating Ventilation Air conditioning and Commercial Refrigeration
Advanced Technical Institute
Las Vegas, NV08.2011
High School Diploma -
Stratford High School
Online Education07.2009
Skills
- Electrical and mechanical troubleshooting of machines/equipment
- Proficient with electrical diagrams/schematics
- Documenting and maintaining daily log of service history
- Brazing, soldering, welding
- Heat pumps, boilers HVAC/Refrigeration systems
- Safe handling of HFC and HC refrigerants
Certification
- EPA 608 Universal
- R-410A Refrigerant certified
- OSHA 10
- HVAC/CR Diploma
Personal Information
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Branded Service Technician
Electrolux North America
11.2017 - Current
Senior Lead Technician
Universal Tech
10.2016 - 11.2017
Service Technician
Appliance Services
10.2015 - 10.2016
Service Technician
AHS Group Restaurant supply warehouse
01.2015 - 10.2015
Warehouse/Stewards
Wynn & Encore Casino
12.2008 - 10.2015
Diploma - Heating Ventilation Air conditioning and Commercial Refrigeration
Advanced Technical Institute
High School Diploma -
Stratford High School
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