Edward Ozuna
Homestead,FL
Summary
A highly accomplished Systems Engineer with 12+ years of proven success in accelerating transformations across various healthcare systems and care coordination tools through information technology, technical support, and multifaceted customer service. Driven, team-oriented leader who can leverage verbal and written communication to foster a collaborative, caring work environment. Accomplished network administrator with a proven ability to optimize care experiences using in-depth knowledge of Citrix Solutions. Analytical support specialist with expert-level knowledge in Microsoft Office, ERP, CRM, VPN, and MDM (Mobile Device Management). Strategic professional who creatively combines problem-solving, time management, and interpersonal skills with IT asset management capabilities to assess risks on technical projects, ensure compliance, and ultimately create new end-user experiences. Effective in boosting project management protocols, troubleshooting measures, resource inventory, updates, and end-user experience. Innate enthusiasm in addressing customer needs through standard operating procedures, customer service, and remote IT support. Adept operations partner with a broad knowledge of operating procedures for IT service, call center, or customer support settings.
Overview
14
14
years of professional experience
Work History
Applications End User Support/ Compute Delivery | Consultant
Dell/Boeing-Remote
04.2021 - Current
- Creation and Modifications of SQL database Tables
- Creation of Boeing Budgets and coordination sheets
- Creation of user shares, provide access to security groups
- Support Boeing Specialized Applications for all aircrafts
- Chapter2, Weights, Ecslibraries,IRC-Speed,Pacer, Wars
- Support Linux base applications
- EMDS, BAAT, AIX, IAS, Exceed
- Run Powershell scripts to kill processes and restart processes
- Support Windows base applications
- CSW, Citrix applications, Hyperworks, Adobe, Java, Abaqus, XSA
- Web base applications configuration using IIS
- Maintain oncall schedules
- Creation of Incidents, Request, Changes in Service Now.
Windows Administrator/Citrix Administrator
NTTDATA
09.2015 - 03.2021
- Perform remotely and provide level 2 and 3 support using Citrix provisioning of apps and vdi - VMware server builds and configuration
- Effectively diagnosed and troubleshooted hospital backup servers to maintain the accuracy of health and information systems
- Optimized network design and performance using Citrix NetScaler App Delivery Controller to provide essential system redundancies
- Minimize malicious server activity and data breach by regularly resetting log-on sessions or disabling server log-ons when necessary
- Identify risks and issues to resolution for 10 data centers and other systems, including Vcenter, ESXsi, Xenserver, and Active Directory
- Support the administrative team by overseeing account or menu creation on Meditech while logging varying levels of reported incidents
- Capitalize on working knowledge of Xenapp 7.6 to power nurses and physicians with seamless access to critical systems and applications
- Facilitate robust communications through useful mailbox configurations and migrations to Microsoft Exchange 2003, 2010, and 2013
- Initiate performance improvement and paperless radiology practice using PACS to archive and manage all diagnostic imaging files
- Exhibit proficiency in scripting languages and systems design via successful publications of specialized applications on select devices
- Simplified the use of clinical decision support tools and other resources, using Xenapp 6.5 to expedite application launch times
- Configure end-user accounts and group policy settings in critical systems, including Active Directory, Xenapp, and XenDesktop.
Helpdesk Manager/EMR Helpdesk Specialist
Elizabeth Seton Pediatric Center
09.2008 - 09.2015
- Oversaw information security management and testing for all VMs, EMR Systems, backups, and healthcare administration databases
- Thoroughly managed user accounts in domain networks and server operating systems, creating group policies and batch files as needed
- Leveraged in-depth knowledge of computers and wireless networks to support frequent technical issues and mobile device connectivity
- Fostered consistent connectivity through regular maintenance of 55 Windows servers and backups as well as Cisco switches and routers
- Ensured safe and secure cloud information systems by creating site-to-VPN tunnels and remote access account for all network firewalls
- Effectively applied networking standards and best practices based on both the MDF and IDF rooms' unique requirements
- Demonstrated exemplary leadership in overseeing a vast environment of 450+ end-users with the aid of 3 staff members.
Education
High School Diploma - undefined
Louis D. Brandeiis High School
Skills
- Remote IT Service Standard Operating Procedures Laptop/Desktop Support Hardware and Software Inventory Management Network Security Basic to Advanced Hardware and Software Troubleshooting Data Management Consulting Capacity Planning Enterprise Architecture Business Systems CRM Performance Measures Testing Responds To Inquiries Skills Cloud Systems and Network M1qanagement Sets Up Database Information System Analysis Mortgage Management Computer Programming Storage Architecture Software Installation System Inventory Management End-User Interface Management Task Distribution Project Risks Assessment Customer Service Systems Security Data Flow Disaster Recovery Data Mapping
- Technical Skills
- Applications Support Administrative Tools Operating System/s
- Citrix, Essbase, and Infoll Manager
- Aruba Networks
- Windows NT 40/Server
- Adobe Suite
- Dell Remote Access Controller (DRAC)
- Windows 10, 8, 7, Vista, XP 2000
- Reuters Kobra 3000 and Reuters Plus
- Cisco, Hyena, and Dameware
- Windows Server 2003 and 2008
- Microsoft Office (2003, 2007, 2010)
- Putty, joinme, and Web Admin
- Windows Server 2012 and 2016
- Microsoft Office (2016, 2019, O365)
- PCanywhere and Terminal Client
- Linux and VMware Esxhost
- MS Outlook and Dropbox
- Packet Tracer and Marimba
- Small Business Server 2003
- Bloomberg
- Microsoft Active Directory
- Microsoft Exchange 2003, 2010
- Great Plains, FRX Reports, and Telerate
- Remedy, Virtual Tech, and Goverlan
- Java, Intex, and VMWare
- Virtual Tech and Telnet Phone Systems
- Hyperion Interactive Reporting
- Helpdesk Helper
- Corvisa and Shoretel
- Xenapp 6,5, 76
- SRS and GNS-3
- Call Unity and Flex Phone Systems
- Meditech, Frameworks, and Sharepoint
- Web Admin
- Cisco Call Manager
- Database and Backup Systems Protocols ITSM Ticketing Systems
- Barracuda Bridgehead Networker
- TCP/IP, VoIP, and DHCP
- RemedyForce Opas
- SQL Server 2005, 2008, 2012, 2014
- DNS and WINS
- Track IT
- DataDomain
- SMTP, FTP, and SFTP
- Spice Works
- Symantec Backup Exec 2012
- Cisco and Netgear Switches
- Symantec System Recovery
- Dicomm and XMIT
- Imaging Software Firewall
- Trulmage
- Checkpoint
- Acronis
- SonicWall
- Reflector and RIS
- Sophos UTMcritical
Languages
Spanish
Native or Bilingual
Timeline
Applications End User Support/ Compute Delivery | Consultant
Dell/Boeing-Remote
04.2021 - Current
Windows Administrator/Citrix Administrator
NTTDATA
09.2015 - 03.2021
Helpdesk Manager/EMR Helpdesk Specialist
Elizabeth Seton Pediatric Center
09.2008 - 09.2015
High School Diploma - undefined
Louis D. Brandeiis High School
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