Edward Palermo
Mount Kisco,NY
Summary
Dynamic operations leader with extensive experience at Fordham University, excelling in budget management and team training. Spearheaded the modernization of Post Office operations, enhancing efficiency and accountability. Proven track record in cross-departmental collaboration and crisis management, ensuring high standards in facilities operations and customer service excellence.
Overview
25
25
years of professional experience
Work History
Assistant Director, Campus Operations
Fordham University
Bronx, NY
07.2018 - Current
- Oversee Custodial, Grounds, and Post Office operations, managing budgets, procurement, and financial reporting while ensuring compliance with university, union, OSHA, and ADA regulations.
- Lead, train, and evaluate maintenance and custodial staff, coordinating work plans, monitoring workflows, and resolving operational challenges to maintain high standards.
- Managed the repair and maintenance of departmental equipment and university-owned vehicles, maintained detailed service logs, and ensured operational readiness.
- Administer procurement of maintenance supplies and services, adhere to university purchasing policies, hire contractors, and secure qualified bidders.
- Develop and monitor maintenance program budgets, recommending staffing, equipment, and supply needs, while maintaining comprehensive inventory and departmental records.
- Implement and manage a preventive maintenance program and coordinate recycling efforts to promote sustainability.
- Oversee Post Office operations, ensuring compliance with federal regulations and efficient sorting, delivery, and preparation of mail and packages.
- Conduct regular facility and grounds inspections, reporting potential issues to the Director of Campus Operations and addressing after-hours emergencies as needed.
- Collaborate across departments to execute major university events (e.g., Commencement, Jubilee) flawlessly.
- Spearheaded a budgetary workflow system and modernized Post Office operations with electronic record-keeping and advanced technological solutions.
- Played a key role in the COVID-19 response, ensuring campus-wide cleaning and sanitization protocols.
Operations Manager, Campus Operations
Fordham University
Bronx, NY
07.2010 - 07.2018
- Supervised five managers across Custodial and Post Office operations, enforcing university policies and optimizing resource allocation.
- Implemented SQBX electronic package tracking system, replacing manual processes to enhance accountability and efficiency.
- Developed a transparent sales record-keeping system, enabling data-driven scheduling, inventory, and profitability decisions.
- Transformed an underperforming Post Office into a productive operation through strategic oversight and staff training.
- Facilitated additional storage solutions via PODS implementation.
Supervisor, Custodial Services
Fordham University
Bronx, NY
01.2001 - 07.2010
- Coordinated custodial logistics for major university events, managing overtime scheduling for emergencies and last-minute needs.
- Developed a rigorous 4-week training program for custodial staff, ensuring high cleaning standards.
- Contributed to the adoption of Payclock for electronic timekeeping and personnel management.
Education
Bachelor of Science - Business, Real Estate
Fordham University
Bronx, NYSome College (No Degree) - Accounting, Computer Science
Queens College
Queens, NYDiploma - Business
Queens Vocational and Technical High School
Queens, NYSkills
- Microsoft Excel and Word
- VBA programming
- Microsoft Windows proficiency
- Budget management
- Banner budgetary system
- Facilities operations
- Preventive maintenance
- Electronic record-keeping
- Package tracking systems
- Inventory control
- Team and staff management and training
- Cross-departmental collaboration
- Problem-solving skills
- Customer service excellence
- Event coordination
- Customer relationship management
- Effective communication skills
- Attention to detail
- Data analysis expertise
- Financial administration strategies
- Crisis management techniques
- Procurement processes
- Postal operations
- Maintenance scheduling
- Staff training
- Inventory management
Accomplishments
- Modernized Post Office operations with electronic systems, improving efficiency, transparency, and accountability.
- Developed training programs that elevated custodial and operational performance standards of the department.
- Led critical COVID-19 response initiatives, ensuring campus safety and compliance.
- Implemented innovative financial and operational workflows, enhancing overall efficiency and accountability.
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Director, Campus Operations
Fordham University
07.2018 - Current
Operations Manager, Campus Operations
Fordham University
07.2010 - 07.2018
Supervisor, Custodial Services
Fordham University
01.2001 - 07.2010
Bachelor of Science - Business, Real Estate
Fordham University
Some College (No Degree) - Accounting, Computer Science
Queens College
Diploma - Business
Queens Vocational and Technical High School