- Electronics and Circuit Building
- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Auto Repair/Restoration
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- DIY and Home Improvement
- Outdoor Recreation
- Camping
- Adventure Travel
- Road Trips
- Personal Development and Self-Improvement
Edward Parker
Suisun,CA
Summary
Dynamic Business Technician at Comcast with a proven track record in business process improvement and customer relations. Enhanced operational efficiency through innovative solutions and effective teamwork. Skilled in Salesforce administration and problem-solving, consistently delivering high-quality results while fostering strong client relationships. Committed to excellence and adaptability in fast-paced environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
Work History
Business Technician
Comcast
11.2014 - 08.2025
- Increased operational efficiency by streamlining business processes and implementing innovative solutions.
- Collaborated with cross-functional teams to design, develop, and implement innovative business solutions that addressed client needs.
- Boosted team productivity with regular training sessions, performance reviews, and collaborative problem-solving strategies.
- Ensured regulatory compliance by staying updated on industry standards, guidelines, and best practices while making necessary adjustments to internal processes.
- Analyzed data trends using advanced software tools to identify potential opportunities for business growth or process improvements.
- Developed strong relationships with clients by consistently delivering high-quality work and maintaining open lines of communication throughout projects.
- Improved communication within the organization by developing clear documentation and presenting complex data in easily digestible formats.
- Delivered exceptional customer experiences and promoted strong relationships.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Restored data on computers and office machines.
Environmental Services Housekeeper
Queen of the Valley Hospital
04.2009 - 09.2014
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Bus Operator
City Coachlines
07.2001 - 12.2004
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Worked different route every day based on changing passenger locations and destinations.
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Transported customers to and from [Location].
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Education
High School Diploma -
Rangeview High School
Aurora, CO06-1986
Skills
- Salesforce administration
- Business process improvement
- Video editing
- Network security
- Customer relations
- Search engine optimization
- Telephone support
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Mechanical tools
- Attention to detail
- Problem-solving abilities
- Multitasking ability
- Reliability
- Excellent communication
- Team collaboration
- Hand tools
- Flexible schedule
- Cable management
- Self motivation
Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Interests
Timeline
Business Technician
Comcast
11.2014 - 08.2025
Environmental Services Housekeeper
Queen of the Valley Hospital
04.2009 - 09.2014
Bus Operator
City Coachlines
07.2001 - 12.2004
High School Diploma -
Rangeview High School
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