Summary
Overview
Work History
Education
Skills
Certification
Awards
Assessments
Timeline
Generic

Edward Perez

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Professional bakery worker with solid experience in production environments. Known for precision in baking techniques, maintaining high standards of quality, and ensuring consistency. Strong focus on team collaboration and adaptability to meet changing demands. Reliable with skills in dough preparation, mixing, baking, and packaging.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bakery Associate

HEB
06.2022 - Current
  • As a bakery associate I was expected to handle a multitude of tasks/obligations:
  • Conversation with customers
  • Handling and balancing time needed to complete tasks such as baking and packing of items.
  • Goal and task oriented goals like production/packing of food
  • Prepared and baked a variety of bread and pastry products following established recipes.
  • Maintained cleanliness and organization of bakery workstations, ensuring compliance with health regulations.
  • Assisted customers with product selection, providing knowledgeable recommendations on baked goods.
  • Monitored inventory levels, coordinating with management to restock supplies as needed.
  • Trained new associates in bakery operations and customer service best practices to ensure consistency.
  • Implemented process improvements that enhanced production efficiency and reduced waste in baking operations.
  • Evaluated product quality regularly, ensuring adherence to company standards for taste and appearance.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.

Crew Member

Kneaders Bakery & Cafe
02.2021 - 05.2022
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
  • Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
  • Collaborated with team members to streamline food preparation processes, enhancing overall service speed.
  • Trained new crew members on operational procedures and best practices for customer interaction.
  • Assisted in inventory management, tracking stock levels, and minimizing waste through effective ordering practices.
  • Implemented improvements to kitchen workflows, increasing efficiency during peak service hours.
  • Monitored product quality and freshness, ensuring optimal presentation and taste before serving customers.
  • Resolved customer complaints promptly, fostering positive dining experiences and repeat business opportunities.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Cashier

Home Depot
01.2018 - 02.2021
  • When i was working for the Home Depot :
  • I cashier with them for over 3 years preforming both FOH and BOH roles.
  • Was given expected to help in the training of new cashiers on Home Depot POS operations.
  • Gained knowledge to provide well rounded expertise to customers on a range of topics. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
  • Proficient in handling money, basic troubleshooting on POS systems. Skilled in restocking merchandise for multiple departments and assisting customers with general inquiries and products locations. Competent at always managing a professional workstation and professional appearance while in service of the customer. Attentive and detail-oriented nature. Easily adaptable able to learn new skill or tasks if need be
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided accurate information on merchandise.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.
  • Collaborated with team members to ensure smooth operations during peak times.
  • Trained new cashiers on operational procedures and customer service best practices.
  • Implemented improvements in checkout processes, reducing wait times for customers.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Monitored inventory levels at the register, facilitating timely restocking of supplies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High school diploma or GED -

Smithson Valley High School
Spring Branch, TX
06.2018

Skills

  • Kitchen Experience (4 years)

  • Food safety

  • Sanitation procedures

  • Stock rotation

  • Food safety compliance

  • Quality control

  • Order fulfillment

  • Upselling strategies

  • Punctual and reliable

  • Customer satisfaction

  • Team collaboration

  • Cash handling

Certification

Food Handler Certification

Awards

Cashier of the month, September 2018, For outstanding cashier performance

Assessments

  • Sales skills — Proficient
  • January 2022
  • Influencing and negotiating with customers
  • Full results: Proficient
  • Customer service — Proficient
  • March 2021
  • Identifying and resolving common customer issues
  • Business math — Proficient
  • Using basic math to solve problems in a business context
  • Work style: Reliability — Proficient
  • May 2022
  • Tendency to be reliable, dependable, and act with integrity at work
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Bakery Associate

HEB
06.2022 - Current

Crew Member

Kneaders Bakery & Cafe
02.2021 - 05.2022

Cashier

Home Depot
01.2018 - 02.2021

High school diploma or GED -

Smithson Valley High School

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