Edward Pimentel
Spring Valley ,NY
Summary
Dynamic retail sales professional with a strong focus on customer satisfaction and extensive experience in training. Proven expertise in cash handling and delivering exceptional customer service, resulting in increased sales and repeat business. Demonstrates a commitment to operational excellence and maintaining high standards. Seeking to leverage skills in a challenging environment to drive growth.
Overview
3
3
years of professional experience
Work History
Martial Arts Trainer
Nomad Kali & Combat Fitness
West Nyack, NY
04.2024 - Current
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Customer Experience Team Lead
Macy's
West Nyack , NY
06.2022 - 12.2024
- Optimized resource utilization by aligning responsibilities with skill levels and availability.
- Assigned clear duties and roles to team members.
- Created comprehensive reports on customer service metrics such as response time, resolution rate, and average handle time.
- Resolved escalated customer complaints in a timely manner.
- Provided coaching and feedback to staff on performance issues related to customer service.
- Monitored daily operations of the customer experience team to ensure quality standards were met.
- Analyzed customer feedback surveys to identify areas for improvement in customer service processes.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bachelor of Arts - Criminal Justice
Dominican University
Orangeburg, NYSkills
- Coaching and mentoring
- Merchandise upselling
- Group and individual instruction
- Customer relations
- Client acquisition
- cash handling
Affiliations
- Mixed Martial Arts
Accomplishments
- Deans List 2024
- Trainer Of The Year 2024
Languages
Creole
Native/ Bilingual
Timeline
Martial Arts Trainer
Nomad Kali & Combat Fitness
04.2024 - Current
Customer Experience Team Lead
Macy's
06.2022 - 12.2024
Bachelor of Arts - Criminal Justice
Dominican University
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