Edward Pippin
Gore,OK
Summary
Dynamic production associate with proven expertise at SLPT Global Pump Group in machinery operation and safety compliance. Enhanced efficiency through meticulous workstation organization and effective employee training. Skilled in conflict resolution and customer service, fostering a collaborative environment that elevated team performance and satisfaction. Committed to maintaining high operational standards.
Overview
8
8
years of professional experience
Work History
Production Associate
SLPT Global Pump Group
Sallisaw, OK
06.2022 - Current
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Always keep the workstation clean and organized to create minimal downtime and make production more efficient.
Associate Manager
Sonic Drive-in
Gore, OK
07.2017 - 06.2022
- Resolved conflicts between employees or customers in a professional manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Handled responsibilities successfully in manager's absence.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
Associate of Occupational Studies - Business Management And Accounting
ICDC College
Culver City, CA04-2016
Skills
- Machinery operation
- Safety compliance
- Quality control
- Workstation organization
- Equipment maintenance
- Team collaboration
- Employee training
- Customer service
- Time management
- Effective communication
- Task prioritization
- Equipment operation
- Workplace cleanliness
Languages
English
Professional
Timeline
Production Associate
SLPT Global Pump Group
06.2022 - Current
Associate Manager
Sonic Drive-in
07.2017 - 06.2022
Associate of Occupational Studies - Business Management And Accounting
ICDC College
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