Edward Pleasant
Phenix city,United States
Summary
Customer-oriented IT Support Specialist skilled in effective communication strategies, consultative services, and innovative solutions seeking to employ skill set in a Support Specialist role. Adept in password resets, software installations, and desktop support. Performed operating system deployments, user permission assignments through Active Directory, and Wi-Fi troubleshooting through hands-on technical training. Currently working toward various IT certifications to enhance hardware, software, and network support proficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate
Honda of Alabama
Lincoln, AL
02.2020 - 07.2021
- Utilize power tools and equipment to complete the refinish process on a repaired vehicle.
- Clean & refurbish new and used vehicles after body work is completed
- Manage inventory and ensure work area is organized, operational, and clean.
- Use proper eye, hand, body protection when using products
Owner/CEO
F.L.O Landscaping
Columbus, GA
02.2015 - 02.2019
- Owner F.L.O. Landscaping City, St
- Mowed lawns pruned the bushes & trees, edged walkways, and gave the grounds a manicured look.
- Take on special landscaping or planting projects as deemed necessary by the property manager
- Collaborate with maintenance team to make sure the grounds and the building are always properly cared for
- Perform regular maintenance and minor repairs on the lawn care equipment and to
Chemical Operations Specialist
United States Army
United States
11.2003 - 07.2011
- United States Army City, St
- Utilized advanced equipment and coordinated defense systems in support of joint & combined arms operations to defuse threat of CBRN weapons of mass destruction.
- Decontaminated hazardous material spills and accidents.
Account repair executive
Metronet
Ohio, United States
07.2021 - 01.2022
- Working remotely, helps customers resist wi-fi connections/ repaired wireless connections, and made sure all technical issues resolved/repaired
Education
Certification - Cyber Security
ACI learning
Jacksonville, Florida, United States05.2022
Skills
Analytical Skills (Master)
CBRN (Master)
Critical Thinking (Master)
ITIL (Master)
Microsoft Office 365 (Master)
Microsoft Windows 10 (Master)
Weapons of Mass Destruction (Master)
Active Directory (Expert)
Data Management (Expert)
Operating Systems (Expert)
Backup & Recovery (Proficient)
LAN/WAN (Proficient)
Network Management (Proficient)
Progress 4GL (Proficient)
TCP/IP (Proficient)
VPN (Proficient)
Wi-Fi (Proficient)
Wireshark (Proficient)
Certification
- CompTIA A+ Certified Professional
- CompTIA Network+ Certified Professional
- CompTIA Security+
Timeline
Account repair executive
Metronet
07.2021 - 01.2022
Associate
Honda of Alabama
02.2020 - 07.2021
Owner/CEO
F.L.O Landscaping
02.2015 - 02.2019
Chemical Operations Specialist
United States Army
11.2003 - 07.2011
Certification - Cyber Security
ACI learning