- All aspects of powersports and racing
- I enjoy watching and working with my son to become a safe /competitive motocross rider
- I like working with my hands and fixing things
- Woodworking, and building
- I participate in a variety of outdoor recreational activities
- Gym Workouts
- Music
- Family time
EDWARD P. STEELE
Howell,MI
Summary
Highly resourceful, proactive, and customer-centric Service and Parts Manager, with 30+ years' experience working with stakeholders at all levels. Hardworking, dedicated team player, committed to supporting the success of the organization and strengthening relationships both internally and with outside vendors and customers. Top performer, consistently exceeding sales goals and expectations.
Experienced with managing parts service operations and customer relations. Utilizes process optimization and strategic planning to enhance performance. Track record of leadership and effective team collaboration.
Overview
31
31
years of professional experience
Work History
Parts/Service Director
C&C Sports, Inc.
04.2021 - Current
- Lead a team of 12 Service Technicians and Parts Team for a $16M+ revenue Powersports Dealer
- Manage inventory-including shipping, receiving, and stockroom organization-oversee retail display creation, and train service and parts team members on customer service skills, upselling techniques, and operational best practices to accomplish monthly, quarterly, and annual sales objectives
- Developed inventory management system for 32K+ pieces of inventory valued at $500K+ from 7 different manufacturers; oversaw physical inventory audit 1x annually-drew mapping of sales floor layout to improve accuracy and efficiency, resulting in decrease of logging errors and missing inventory
- Improved team engagement and increased revenue by changing wage structure to align with sales incentives and productivity; grew annual sales for the Parts department from $1M to $1.9M and the Service revenue from $500K to nearly $900K
- Created service team reports to analyze key performance and to measure the bottom line impact on service sales dollars.
- Provided support to service advisors and technicians by offering expert advice on complex repair jobs or sourcing hard-to-find replacement components.
Parts Manager
C&C Sports, Inc.
01.1999 - 04.2021
- Analyzed market trends to adjust sales strategies, responding proactively to customer demands.
- Improved inventory turnover with proactive demand forecasting and replenishment strategies.
- Delegated tasks effectively, empowering team members to take ownership of responsibilities.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
Lot Manager
C&C Sports, Inc.
01.1994 - 01.1999
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Picked up and delivered customers using dealership vehicles.
Education
Parts & Accessories Management Certificate -
Spader Business Institute
Chicago, ILService Management Certificate -
Spader Business Institute
Chicago, ILService System Techniques / Parts Management Certificate -
American Honda / Honda Pro
Troy, OHSkills
- Effective Troubleshooting
- Office Administration
- Customer Support Expertise
- Technical Instruction and Support
- Inventory Control
- Microsoft Office Programs
- Drive Sales Performance
- Workflows & Best Practices
- Troubleshooting / Repairs
Valueproposition - Workphilosophy
anticipate and exceed customer needs, lead by example, and work hard.
Educationprofessionaldevelopment
- Spader Business Institute, Chicago, IL, 01/01/05, 01/01/06, Parts & Accessories Management Certificate, 01/01/06, Service Management Certificate, 01/01/05
- American Honda / Honda Pro, Troy, OH, 01/01/05, 01/01/05, Service System Techniques / Parts Management Certificate, 01/01/05
Middleinitial
P.
Careerfocus
- SERVICE MANAGER - MI
- CUSTOMER SERVICE SPECIALIST
- OPERATIONS EXPERT
- PRODUCT KNOWLEDGE
Interests
Timeline
Parts/Service Director
C&C Sports, Inc.
04.2021 - Current
Parts Manager
C&C Sports, Inc.
01.1999 - 04.2021
Lot Manager
C&C Sports, Inc.
01.1994 - 01.1999
Parts & Accessories Management Certificate -
Spader Business Institute
Service Management Certificate -
Spader Business Institute
Service System Techniques / Parts Management Certificate -
American Honda / Honda Pro
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