EDWARD QUIOGUE
Las Vegas,NV
Summary
Adaptable individual focused on exceptional customer service delivery. Possesses strong organizational and time management skills, with extensive knowledge of food and beverage options. Skilled in maintaining productivity in fast-paced environments while managing several tasks at once.
Overview
15
15
years of professional experience
Work History
Restaurant Food Server
STK - The One Group
10.2011 - Current
- Assisted other servers during peak periods or when short staffed. Examples, running drinks, table maintenance and greeting new guests and or tables
- Greeted and accommodated guests, building positive experience from first interaction.
- Responded promptly and courteously to customer requests for assistance or special needs. Such as allergies, special occasions
- Turned tables in a timely manner while ensuring a proper and smooth experience
- Assisted with training of new staff members.
- Collaborated with kitchen staff to ensure proper timing of meals for all guests.
Assistant Manager
Banger Brewing
12.2022 - 03.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Tracked store inventories and replenished products according to demand.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
Consultant / Assistant Manager
Wonder Aleworks
07.2021 - 06.2022
- Assisted senior management in developing long-term strategies for organizational growth and sustainability.
- Maintained up-to-date documentation regarding project activities including status reports and change requests.
- Identified areas of improvement and developed actionable strategies to enhance operational efficiency and effectiveness.
- Collaborated closely with external partners such as vendors or contractors throughout the duration of projects.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Education
No Degree -
College of Staten Island
Staten Island, NYSkills
- Quality control and assurance
- Customer needs assessment
- Stock management and replenishment
- Allergy management strategies
- Table setting and arrangements
- Cash handling expertise
- Guest seating coordination
- Seating assignment preparation
- Suggestive selling techniques
- Dining customer service excellence
- Special dietary requirements knowledge
- Dining area upkeep
- Customer preference analysis
- Hospitality service proficiency
Timeline
Assistant Manager
Banger Brewing
12.2022 - 03.2023
Consultant / Assistant Manager
Wonder Aleworks
07.2021 - 06.2022
Restaurant Food Server
STK - The One Group
10.2011 - Current
No Degree -
College of Staten Island