Edward Ramos
Hewitt,TX
Summary
Hardworking Facilities Manager skilled at communicating staff and personnel at every level. Adept at providing guidance to new employees while managing outside technicians. Accomplished in meeting budget requirements, minimizing downtime and leading successful maintenance teams. Knowledgeable about leading inspections, planning updates and directing projects.
Overview
21
21
years of professional experience
Work History
Facilities Manager
ARAMARK, Higher Education
11.2022 - Current
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Interviewed, hired and trained qualified maintenance employees.
Maintenance Supervisor
ARAMARK, Higher Education
01.2019 - 11.2022
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
- Provided guidance to management regarding project bids for onsite improvements.
Lead Technician
ARAMARK, Higher Education
04.2017 - 01.2019
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Bowling Alley Tech.
ARAMARK, Higher Education
05.2014 - 04.2017
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Maintenance Technician
ARAMARK, Higher Education
05.2006 - 05.2014
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Collaborated with team members to complete larger repair projects efficiently.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
General Service Technician
ARAMARK, Higher Education
03.2003 - 05.2006
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
Associate of Arts - Business Administration And Management
McLennan Community College
Waco, TX05.2019
Skills
- Emergency Preparedness
- Building Maintenance
- Team direction
- Planning and scheduling
- Leadership and supervision
- Budget Administration
- Employee Hiring
- Professionalism
- Time Management
- Problem-Solving
- Excellent Communication
Timeline
Facilities Manager
ARAMARK, Higher Education
11.2022 - Current
Maintenance Supervisor
ARAMARK, Higher Education
01.2019 - 11.2022
Lead Technician
ARAMARK, Higher Education
04.2017 - 01.2019
Bowling Alley Tech.
ARAMARK, Higher Education
05.2014 - 04.2017
Maintenance Technician
ARAMARK, Higher Education
05.2006 - 05.2014
General Service Technician
ARAMARK, Higher Education
03.2003 - 05.2006
Associate of Arts - Business Administration And Management
McLennan Community College
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