Edward Rivera
Gilmanton
Summary
Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 5 years of hands-on experience completing various services and repairs.
Overview
7
7
years of professional experience
Work History
Laborer Operator
Town of Lexington
Lexington
07.2024 - Current
- Operated heavy machinery for road maintenance and repair tasks.
- Conducted routine inspections to ensure equipment safety and functionality.
- Assisted in clearing debris and maintaining public spaces effectively.
- Collaborated with team members to execute construction projects efficiently.
- Followed safety protocols to minimize hazards during operations.
- Maintained accurate records of daily activities and equipment usage.
- Loaded and unloaded materials for various municipal projects promptly.
- Reported maintenance issues to supervisors for timely resolution.
- Followed instructions from supervisors regarding specific tasks to be completed.
- Maintained and operated heavy machinery in a safe and efficient manner.
- Organized materials needed for each job task prior to starting work.
- Loaded and unloaded materials into trucks, hoists, conveyors, or other handling equipment.
- Used hand tools such as hammers, saws, drills, wrenches for various operations.
- Repaired and replaced worn or damaged parts on machines as needed.
- Cleaned work areas to maintain safety standards and prevent accidents.
- Communicated effectively with team members about relevant work matters.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Service Technician
Canobie Lake Toyota
Salem
11.2022 - 07.2024
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Tested repaired items to ensure functionality before returning them to customers.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Adhered to quality assurance procedures during every stage of the service process.
- Communicated with clients for outstanding customer service and to increase repeat business.
Service Technician
Imperial Toyota
Milford
10.2019 - 11.2022
- Conducted preventive maintenance on a variety of machines and systems.
- Installed new systems according to manufacturer specifications.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Inspected equipment for proper operation and safety hazards prior to use.
- Tested repaired items to ensure functionality before returning them to customers.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Adhered to quality assurance procedures during every stage of the service process.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Set up and operated mechanical and manual tools and equipment.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
Education
High School Diploma -
Milford High School
Milford, MA06-2012
Skills
- Equipment Troubleshooting
- Customer Service
- Preventive Maintenance
- Flexible and Adaptable
- Heavy Lifting
- Troubleshooting skills
- Valid Driver's License
- Diagnostic Testing
- CDL class B with air brakes
- 2A 1C professional licenses in Massachusetts
Timeline
Laborer Operator
Town of Lexington
07.2024 - Current
Service Technician
Canobie Lake Toyota
11.2022 - 07.2024
Service Technician
Imperial Toyota
10.2019 - 11.2022
High School Diploma -
Milford High School