Edward Rocha Jr.
Midland,TX
Summary
I am a highly motivated manager with several years of experience in all forms of customer service, inventory management and warehouse experience. I possess a natural ability to build strong relationships across all levels (customer, coworker, leadership) and a strong drive to learn, grow, and advance myself in all aspects of what I do.
Overview
8
8
years of professional experience
Work History
Night Replenishment Manager
The Home Depot
Odessa, TX
05.2021 - Current
- Managed inventory levels to optimize product availability and minimize stockouts.
- Processed orders and returns efficiently, minimizing delays and maintaining accuracy in transactions.
- Analyzed customer feedback trends to identify areas for improvement.
- Developed replenishment strategies that reduced excess inventory.
- Trained and mentored team members on best practices for inventory control and procedures.
- Coordinated with sales and marketing teams to support promotional activities.
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Analyzed sales data to identify trends, enabling proactive adjustments in inventory management.
- Resolved customer issues effectively through multiple communication channels, ensuring high satisfaction levels.
- Educated customers on product features and services, enhancing overall experience and engagement.
- Supervised daily operations to ensure service quality and customer satisfaction.
- Coordinated staff schedules to optimize labor efficiency and coverage.
Assistant Manager
Domino's Pizza
Odessa, TX
04.2020 - 05.2021
- Led team to enhance operational efficiency and exceeded customer service standards.
- Developed training programs for new staff, improving onboarding processes and retention rates.
- Implemented inventory management system, reducing waste and optimizing stock levels.
- Led customer service team to enhance responsiveness and improve customer satisfaction.
General Manager
Jimmy John's
Odessa, TX
03.2018 - 04.2020
- Oversaw daily operations ensuring quality and efficiency in food preparation and service.
- Enhanced staff performance and customer satisfaction.
- Developed and executed strategies driving sales growth and operational excellence.
- Monitored inventory levels, reducing waste through efficient supply chain management.
Education
High School Diploma -
Robert E. Lee Highschool
Midland, TX06-2018
Skills
- Sales and operations planning
- Supplier performance evaluation
- Supply chain optimization
- Warehouse management
- Stock replenishment
- Merchandising strategies
- Demand forecasting
- Decision-making
- Initiative and Self-motivation
- Customer relationship management
- Data entry
- Problem resolution
- Relationship building
Timeline
Night Replenishment Manager
The Home Depot
05.2021 - Current
Assistant Manager
Domino's Pizza
04.2020 - 05.2021
General Manager
Jimmy John's
03.2018 - 04.2020
High School Diploma -
Robert E. Lee Highschool