Edward Rock

Since September 2024 perform clerical functions at BCDSS, social service office assisting customers applying for state assistance such as cash, food stamps, medical assistance

• Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
• Used scanner and [Software] to scan important documents into computer system.
• Reviewed files and records to obtain information to respond to customer and client requests.
• Maintained monthly, weekly and daily reports of transaction.

From 2019 to July 2024, supervised, managed clerical staff of 7, assigned schedules, approve leave, approve timesheets, train staff, monitor productivity with logs and spreadsheets, write reports for management, IT support for the office of 35 people by resetting apps, requesting apps, creating excel spreadsheets, receive and house EBT cards for Baltimore City and monitored the entire inventory of 15,000 cards and distributer cards in bulk to all BCDSS district offices

From 2012 -2015 worked independently as a Administrative Specialist developed cases for the State Review Team at the FIA headquarters in Baltimore, gathered medical documentation from providers, attorneys, hospitals and clients to present to the Disability Determination for Social Security Administration

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
• Expedited project completion time

June 2015-July 2018 worked independently as a Healthcare Reform Specialist assisted State of Maryland residents in the social service offices applying for Medicaid, Obama Care coverage through the commercial market exchange in classroom/lab setting and individually to apply for health benefits and verify all documents to develop eligibility for free state or commercial coverage with a government subsidy