Edward Rodriguez
Miami Beach,FL
Summary
Self motivated individual who understands the importance of availability and punctuality. Thrives in a challenging and fast paced environment. Excels in both team and alone setting. Proven ability to listen attentively, solve problems and effectively. Fully committed to following company procedures and winning customer loyalty
Overview
8
8
years of professional experience
Work History
Customer Service Specialist / Account manager
DSV Road- ORD/MIA
Miami, FL
04.2024 - Current
- Communicating directly to customers via email, phone, teams, text
- Quoting & Posting loads in DAT / Truck stop to get covered
- Building loads in VFT (Virtual Freight Tracker), Outlook & Excel skills
- Partial loads, FTL, LTL, FCL, LCL, Drayage.
- Assigning dispatcher to a load
- Tracking and tracing- EDI, Trucker tools, Project 44, Text locate
- Create BOL's & Rate confirmations, Collect invoices & POD's
- TSA, Bonded, Hazmat, HRHV, Team drivers
- Understands the importance of working after hours
Dispatcher
DSV Road - MSO
Missoula, MT
11.2023 - 03.2024
- Using VFT (Virtual Freight Tracker) and Outlook email
- Finding trucks
- Negotiating rates with dispatch & drivers
- Sending Rate cons, Collect POD’s
- Track driver
- Communicate between driver and account manager
Store Manager
The Higher Standard
Missoula, MT
07.2021 - 11.2023
- Effectively managed day to day operations including ordering and inventory control, scheduling, customer service, and staff development
- Established and maintained relationships with vendors and suppliers to ensure availability of quality products
- Developed strategies to improve customer service and sales
- Implement safety and health protocols to ensure compliance with state regulations
- Keeping constant communication with owner and other store managers
Security Officer F.T.O (Field Training Officer)
St. Peter's Health
Helena, MT
06.2017 - 01.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and worksites
- Gathered information, identified and implemented resolutions, planned follow up and logged and filed incident reports to successfully manage complaints
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Assisting with first aid and Loss Prevention
Education
High School Diploma -
Miami Coral Park High School Adult Education
Miami, FL01.2004
Skills
- Outstanding leadership and communication skills
- Ability to multitask and prioritize
- Familiarity with POS systems and inventory
- Proficient in Microsoft Office software
Timeline
Customer Service Specialist / Account manager
DSV Road- ORD/MIA
04.2024 - Current
Dispatcher
DSV Road - MSO
11.2023 - 03.2024
Store Manager
The Higher Standard
07.2021 - 11.2023
Security Officer F.T.O (Field Training Officer)
St. Peter's Health
06.2017 - 01.2020
High School Diploma -
Miami Coral Park High School Adult Education