Edward Rodriguez
Riverside,IL
Summary
- To obtain a position in a professional environment that offers career advancement
Overview
14
14
years of professional experience
Work History
Lead Security Officer
HINSDALE HOSPITAL
Hinsdale, IL
09.2023 - Current
- Managed nightly operations of security team
- Patrolled all areas of property, searching for fire or other safety hazards, presence of unauthorized persons or other potential sources of crime or harm to persons or property
- Responded to any burglar, robbery, and fire alarms, disturbances, suspicious persons, accidents, various public service calls and other miscellaneous incidents
- Intervened as necessary to confront and restrain hostile and abusive persons / patients in a manner necessary to reduce risk of personal injury or disruption of operations
- Conducted preliminary investigations on complaints, incidents and accidents. Ensured that reports were filed in a timely manner
- Monitored CCTV system, recorded all service calls in Omnigo and dispatched officers as needed
- Trained new hires on Hospital Security tactics and corporate procedures
Loss Prevention Supervisor
WESTIN MICHIGAN AVENUE
Chicago, IL
06.2021 - 09.2023
- Managed daily operations of security team, shift scheduling, and department payroll
- Trained new hires on Loss Prevention tactics and company procedures
- Patrolled all areas of the property, secured rooms, assisted guests with room access
- Monitored CCTV and alarm systems, programmed locks, resolved any key card issues
- Handled any physical hazard/safety situations, conducted monthly fire extinguisher and emergency light audits
- Defused disturbances in accordance with company policies and procedures, escorted any unwelcome persons from the property if necessary
- Assisted guests/employees during emergency situations
- Responded to accidents, contacted EMS and administered first aid/CPR if needed
- Responsible for the property storage/removal procedures for incoming packages, or any items classified as lost and found
Night Auditor/Loss Prevention
COURTYARD BY MARRIOTT
Chicago, IL
04.2017 - 06.2021
- Processed all guest check-ins by confirming reservations in computer system, verified guest identity, requested form of payment, assigned room and issued keys in accordance with security policies and procedures
- Responded to and resolved guest requests/issues, managed any security, maintenance or mechanical situations that arose
- Ran daily arrival/departure reports, identified special requests and checked reports for accuracy
- Processed all payment types such as room charges, cash, debit and credit
- Completed end of day activities including posting charges to accounts, completed cashier and closing reports, ran night audit backup, rolled the day and ensured folios were emailed to guests before checkout
Loss Prevention
COURTYARD BY MARRIOTT
Chicago, IL
03.2015 - 04.2017
- Resolved safety hazard issues, responded to accidents, assisted guests/employees during emergency situations
- Managed undesirable behavior in a professional manner, intervened and defused any potential altercations, escorted any unwelcome persons from the property if necessary
- Secured the lobby area and main entrance
- Performed routine rounds of the hotel, and the outer building perimeter
- Programmed locks, resolved key card issues, monitored CCTV system and fire panel
- Managed the property removal procedure for any items purchased, loaned or otherwise legitimately obtained
- Liaise with law enforcement in the absence of the Security Supervisor
Lead Security Officer
ALLIED BARTON SECURITY SERVICES
Chicago, IL
11.2011 - 03.2015
- Managed daily operations of security team
- Secured assigned posts, enforced proper check in/out procedures
- Escorted any unwelcome persons from the property, abiding by company policy and local laws
- Used CCTV along with D3 security system to monitor property
- Monitored fire panel and elevator systems, responded to emergency situations as they arose
Education
GED -
Morton College
Cicero, IL10.1997
Skills
- Certified Lodging Security Officer
- State of Illinois PERC license
- State of Illinois FOID card
- IAHSS Certification
- AXON Taser Certification
- CPI Certification
- Garrett Metal Detector Certification
State of Illinois PERC license
State of Illinois FOID card
IAHSS Certification
AXON Taser Certification
Garrett Metal Detector Certification
Timeline
Lead Security Officer
HINSDALE HOSPITAL
09.2023 - Current
Loss Prevention Supervisor
WESTIN MICHIGAN AVENUE
06.2021 - 09.2023
Night Auditor/Loss Prevention
COURTYARD BY MARRIOTT
04.2017 - 06.2021
Loss Prevention
COURTYARD BY MARRIOTT
03.2015 - 04.2017
Lead Security Officer
ALLIED BARTON SECURITY SERVICES
11.2011 - 03.2015
GED -
Morton College