Summary
Overview
Work History
Education
Skills
LANGUAGE
Awards
Timeline
AssistantManager
Edward Rodriguez Ii

Edward Rodriguez Ii

Homestead

Summary

Management professional with expertise in daily store operations and staff coaching, focused on maximizing client satisfaction. Demonstrated success in leading teams, streamlining processes, and enhancing customer loyalty through effective inventory control and conflict resolution. Proven track record in driving sales growth, minimizing shrinkage, and cultivating a high-performance culture through targeted staff development.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Penske Truck Rental Leasing
09.2024 - 04.2025
  • Orchestrated daily collaboration with service technicians and body shops to optimize maintenance schedules.
  • Managed high-demand truck bookings across regional branches to ensure service efficiency.
  • Supported recruitment, training, and professional development initiatives for leasing agents and new hires.
  • Delivered exceptional customer service by promptly addressing rental, leasing, and commercial inquiries.
  • Utilized CRM and fleet management systems to track communications, manage leads, and generate reports.
  • Led sales operations for lease and business customers, consistently exceeding sales targets by 13 percent.
  • Oversaw inventory management for 389 rental vehicles, ensuring availability across locations from Miami to Florida Keys.
  • Coordinated service delivery among agent-operated locations to uphold operational excellence.

Sales / Operations Manager Trainee

Penske Truck Rental Leasing
06.2023 - 09.2024
  • Facilitated meetings with executive managers to discuss progress updates and challenges.
  • Supervised daily activities of staff members to ensure optimal performance.
  • Processed on-site customer rentals and returns for commercial trucks, managing over 20 transactions daily.
  • Conducted market research to analyze competitor positioning and identify industry trends.
  • Participated in training sessions to enhance operations management skills.
  • Shadowed experienced sales professionals to learn effective techniques and best practices.
  • Analyzed data from multiple sources to recommend improvements in sales performance.

Truck Driver Helper

Nava Logistics, LLC
01.2017 - 08.2019
  • Delivered exceptional customer service during pickups and drop-offs by addressing shipment inquiries.
  • Completed training courses on industry standards to enhance professional skills.
  • Planned delivery routes and stops to maximize efficiency.
  • Maintained communication with dispatchers to report progress and resolve transit issues.
  • Ensured proper weight distribution within trailer prior to departure from loading site.
  • Coordinated with warehouse staff to ensure smooth loading and unloading operations.

Education

Master of Business Administration (M.B.A.) - Business Administration

Florida International University
Miami
08.2024

Bachelor's - Business Management

University of Central Florida
Orlando
05.2022

Skills

  • Team leadership
  • Interpersonal communication
  • Microsoft Office Suite
  • Time management
  • Multitasking and adaptability
  • Cross-functional collaboration
  • CRM strategy
  • Conflict resolution

LANGUAGE

Spanish - Advanced
English - Fluent

Awards

Awarded Top 10% in the World for best performing Market Simulation

Timeline

Assistant Manager

Penske Truck Rental Leasing
09.2024 - 04.2025

Sales / Operations Manager Trainee

Penske Truck Rental Leasing
06.2023 - 09.2024

Truck Driver Helper

Nava Logistics, LLC
01.2017 - 08.2019

Master of Business Administration (M.B.A.) - Business Administration

Florida International University

Bachelor's - Business Management

University of Central Florida

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