I am a highly motivated professional with an ambitious and strong work ethic and vast working experience. I thrive in new, fast-paced situations that challenge me to learn from both my individual research and knowledge from co-workers. I offer a diverse skill set and am often recognized for communication, organization, attention to detail, and time management. I am eager to join a team that challenges me to learn, while contributing to the team with my extensive industry-based, in-field experiences.
Work History
Franchise Owner-Home Cleaning Centers
Self Employed -
Hobart, IN
07012017 - Current
Conducted regular meetings with staff members to ensure high standards of service delivery.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Prepared staff work schedules and assigned team members to specific duties.
Reviewed customer feedback surveys to determine areas where improvements could be made.
Responded promptly to customer complaints in order to maintain positive relationships with clients.
Handled day-to-day business issues expertly to maintain efficient, successful operations.
Interviewed, trained and supervised employees.
Interacted with potential customers to assess their needs and propose solutions.
Master Investigator
Riverside County Sheriff's Department
Riverside
09301988 - 12312015
Conducted interviews with witnesses and suspects to obtain information related to case.
Reviewed police reports, medical records, and other documents for evidence.
Organized and maintained files of all investigative activities.
Utilized surveillance techniques to observe subjects in public areas.
Gathered evidence from crime scenes including photographs, fingerprints, and physical samples.
Provided expert testimony in court concerning investigation findings.
Drafted legal documents such as search warrants, subpoenas, arrest warrants, and indictments.
Obtained and executed search and arrest warrants in full compliance with legal protections.
Collaborated with local law enforcement agencies on criminal investigations.
Prepared detailed reports summarizing investigative activities and results.
Maintained contacts with informants who provided valuable leads in cases.
Explored alternative investigative methods when traditional ones proved ineffective.
Performed background checks on persons of interest in investigations.
Attended training sessions to stay current on new investigative trends and technologies.
Adhered to departmental policies regarding investigations and reporting procedures.
Followed up on leads obtained through interviews or other sources.
Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
Launched undercover operations to better observe and obtain information on suspects.
Led department's Robbery and Burglary Suppression team.
Marine
United States Marine Corps
Twentynine Palms
08201984 - 08191988
Maintained communication with field personnel by utilizing radio frequencies and protocols.
Operated a variety of radio equipment including base station radios, mobile radios, and portable radios.
Ensured accurate operation of all communications systems used in the field.
Performed maintenance on all assigned communication equipment as needed.
Conducted daily tests of all assigned communication equipment to ensure proper working order.
Responsible for maintaining and ordering equipment.
Worked successfully with diverse group of coworkers to accomplish goals within our unit.
Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Some College (No Degree) - Criminal Justice
Riverside City College
Riverside, CA
Skills
Operations Management
Contract Management
Project Management
Employee Development
Sales oversight
Customer Service
Employee Training
Relationship Building
Task Delegation
Driven and Determined
Staff hiring
Certifications and Skills
Technical Skills: Public speaking, organizational, writing, time-management, teamwork, customer service skills, and team-management.
