Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Edward Rossi

Edward Rossi

Archbald,PA

Summary

As a dedicated IT professional with a proven track record in system administration, I am eager to leverage my extensive experience within a dynamic company. Recognized as a proactive self-starter, I excel in working autonomously, showcasing exceptional critical thinking and problem-solving skills. My goal is to contribute my expertise to optimize system performance and support the organization's objectives.

Overview

20
20
years of professional experience

Work History

Tier 1 Help Desk

Bedrock Technology
01.2024 - Current
  • Responsible for delivering technical support to end users facing hardware, software, and network issues
  • Promptly address help desk tickets, emails and phone calls, escalating complex issues when needed
  • Installation, configuration, and maintenance of software and hardware, along with user account management tasks, having strong communication skills, problem-solving abilities, adhering to a strong customer-centric approach.

IT Administrator

Revenue Management Solutions
01.2022 - 01.2023
  • Responsible for installing, configuring, and maintaining computer systems and applications, ensuring their smooth operation
  • I provided both in-person and remote end-user support, swiftly resolving technical issues, and facilitating system and application updates, patches, and security
  • Additionally, I managed the onboarding of new employees, enforced architectural principles and technology standards, and collaborated with third-party vendors
  • I played a vital role in liaising with SQL database administrators and data analysts when needed
  • Furthermore, I tracked computer and printer devices for asset control and supported management in various IT requests and potential implementations.

Systems Administrator

i3 Microsystems
01.2021 - 01.2022
  • Oversaw the security, maintenance, and operation of network servers and infrastructure, encompassing hardware, operating systems, applications, and security protocols
  • My responsibilities included the procurement, installation, configuration, and ongoing administration of hardware and software for servers, laptops, desktop computers, printers, and our VPN solution
  • I deployed software, conducted security updates and patches, and managed the installation and administration of Cisco Call Manager and VoIP phones, as well as company mobile phones
  • Additionally, I was responsible for the company's IP addressing scheme, Microsoft Active Directory administration, network and system security configurations, and the setup and maintenance of the desktop user environment.

Systems Administrator

II-VI Optical Solutions
01.2005 - 01.2020
  • Managed the complete lifecycle of desktop hardware and software, administered the local network infrastructure, and provided end-user support
  • With over fourteen years of experience, I excelled in Active Directory, mailbox management, and user account administration
  • I proactively maintained the desktop environment, coordinated off-hour vendor updates, and efficiently handled backup and restoration tasks
  • Additionally, I was proficient in Cisco Unity, VMware, and print server management, while continually researching and recommending hardware and software solutions that met corporate standards
  • My strong troubleshooting skills and commitment to preventive maintenance ensured optimal system performance throughout my tenure.

Education

AS In Computer Programming -

Pasco Hernando College
01.2001

Skills

  • Windows Server
  • SCCM
  • Citrix
  • Teams Administration
  • Windows OS
  • Active Directory
  • Azure AD
  • Backup Exec/Veeam
  • VMWare ESXi
  • Nutanix
  • Powershell
  • Microsoft 365 Administration
  • Cisco Unity Administration
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Microsoft Exchange Administration
  • Remote Desktop Support

Accomplishments

    Certifications:

  • CompTIA A+ Certified (2021)Successfully completed the CompTIA A+ certification, demonstrating proficiency in IT operational roles and technical support.

  • CompTIA Network+ Certified (2021)Achieved CompTIA Network+ certification, indicating a solid understanding of networking concepts, troubleshooting, and network security.

    • Security Clearance:

  • Security Secret Clearance (2021-2022)Obtained and maintained a Security Secret Clearance, enabling access to classified information and ensuring compliance with federal regulations.

Timeline

Tier 1 Help Desk

Bedrock Technology
01.2024 - Current

IT Administrator

Revenue Management Solutions
01.2022 - 01.2023

Systems Administrator

i3 Microsystems
01.2021 - 01.2022

Systems Administrator

II-VI Optical Solutions
01.2005 - 01.2020

AS In Computer Programming -

Pasco Hernando College

Similar Profiles

CREATE PROFILE
Edward Rossi