Edward Salminen

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained extensive knowledge of company products and services.
• Upheld company policies and implemented standards fairly.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Evaluated performance against goals and implemented appropriate development plans.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Implemented systems and procedures to increase sales.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

• Led the Internet sales department.
• Managed a team of internet sales professionals.
• Collaborated with the marketing team.
• Utilized CRM and sales software.
• Worked closely with the finance department

Accomplishments:

• Significantly increased online sales revenue.
• Implemented efficient lead tracking and follow-up processes.
• Maintained a high level of customer satisfaction.
• Successfully adapted to emerging technologies and online sales platforms.

Responsibilities:

• Owned and operated Top Notch Construction.
• Managed a team of skilled tradespeople and subcontractors.
• Handled project planning, budgeting, and scheduling.
• Collaborated with clients and obtained necessary permits.

Accomplishments:

• Successfully built and renovated numerous residential properties.
• Earned a reputation for delivering high-quality construction.
• Maintained a high level of customer satisfaction.
• Demonstrated expertise in construction planning and project management.