Detail-oriented professional with a strong foundation in engineering technology, project management, and data analysis. Skilled at translating customer requirements into actionable specifications and optimizing processes to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Power Engineering Technologist 1
Pike Engineering
Longview, TX
08.2024 - Current
Reviewed project documentation for compliance with industry standards and regulations.
Assisted in coordinating project schedules and resource allocation among teams.
Analyzed customer requirements and translated them into detailed specifications.
Collaborated with engineering staff to identify opportunities for process optimization.
Gathered data from multiple sources to evaluate problems, determine trends and diagnose issues.
Organized, analyzed and prepared technical data reports.
Updated and maintained project documentation, ensuring compliance with industry standards.
Distribution field technician
Pike Engineering
Longview, TX
11.2023 - 08.2024
Drove company vehicles to customer locations for field maintenance tasks.
Conducted site surveys for new installations, evaluating infrastructure and installation requirements.
Utilized handheld device to update work order status efficiently.
Applied company safety policies consistently during daily operations.
Communicated regularly with management regarding project progress and task completion.
Collected data from the field using logging tools to support engineering analysis.
Server Trainer
Olive Garden
Longview, TX
01.2023 - 08.2024
Trained new staff on restaurant policies, procedures, and performance expectations, ensuring alignment with operational standards.
Developed training procedures and handbooks to maintain consistency in employee training.
Guided team members in menu knowledge and provided guests with personalized suggestions to enhance dining experience.
Instructed team members on upselling techniques to enhance per-ticket revenue.
Ensured team compliance with food safety regulations and cleaning standards.
Oversaw team operations and addressed performance issues by implementing corrective actions to maintain service quality.
Sales Associate
Sam's Club
Longview, TX
12.2021 - 11.2022
Engaged customers in friendly, professional dialogue to determine needs.
Guided customers in selecting products, addressing inquiries, and providing tailored product recommendations.
Used technology resources to assist customers in locating and selecting items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Organized merchandise with signage and attractive displays to stimulate customer interest and facilitate sales of overstock items.
Worked with fellow sales team members to achieve group targets.
Cultivated relationships with peers and management to enhance team collaboration and achieve common objectives.
Followed company initiatives to ensure compliance and support organizational goals. Achieved established goals.
Executed daily recovery tasks to maintain a clean and organized workspace to keep areas clean and neat for maximum productivity.
Low Voltage Cable Technician
Revelation Integrated Services
Monrovia, USA
12.2018 - 02.2020
Programmed new systems and updated existing equipment, enhancing performance in collaboration with central station monitors.
Investigated issues with active systems and implemented corrective actions, resolving false alarms and minimizing service disruptions.
Installed special audio and video, security and networking systems.
Completed paperwork for new customer systems and internal logs of related hours, supplies and mileage.
Dismantled and assembled equipment based on requirements of work assignments.
Provided on-site support at customer locations to install, maintain, and repair audio and visual electronic reception equipment and accessories, ensuring operational reliability.
Assistant General Manager
Dominos Pizza Inc.
Menifee, California
09.2016 - 09.2018
Directed team members to enhance store appearance and professionalism, resulting in a more inviting shopping environment.
Coached store associates through structured and informal interactions, fostering skill development and improving customer service.
Managed scheduling for shifts to maintain adequate staffing levels.
Interviewed and vetted candidates, ensuring strong hires to fill vacancies.
Mentored employees, enhancing sales techniques and promoting effective upselling strategies.
Resolved customer complaints by actively listening and providing satisfactory solutions, ensuring customer satisfaction and loyalty.
Resolved customer complaints by actively listening and providing satisfactory solutions, ensuring customer satisfaction and loyalty.
Delegated tasks to staff while establishing clear priorities and goals.
Warehouse Associate
Amazon
Moreno Valley, CA
09.2015 - 08.2016
Used pallet jacks to move items to and from warehouse locations.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.