Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Edward Scherer

Richlands,NC

Summary

Cable Field Technician proficient in performing installations and troubleshooting of both HFC and FTTP systems. Effective at working with little supervision to perform efficient and high-quality work. Adept at working in wide range of inside and outside environments to deliver services to customers. Extreme willingness to learn and educate others. Extremely motivated to excel and progress within telecommunications/technology industry.

Overview

10
10
years of professional experience

Work History

Field Technician IV

Charter Communications
07.2018 - Current
  • Performed troubleshooting and installation of both HFC and FTTP based drop systems.
  • Provided training/mentoring on use, troubleshooting and installation of HFC and FTTP systems.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Diagnosed and resolved complex customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and Video systems.
  • Installed and configured new devices and system components within the customers premise.
  • Troubleshooted computer operating systems and a variety of consumer communications devices (e.g., smartphones, routers, modems, converters, and wireless devices).
  • Work and communicate with other departments within Charter to ensure a satisfactory end product to the customer.
  • Assisted with additional projects to maintain and repair impairments within HFC network in multiple market areas.
  • Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
  • Communicated with customers to provide updates, gather information and resolve issues.

Bowling Equipment Worker

MCCS/BONNYMAN BOWLING CENTER
10.2015 - 06.2018
  • Performed installation, replacement, maintenance, adjustments and repairs of electronic pinsetter machines, ball returns, overhead score projectors, fouls units, ball cleaners and related equipment
  • Performed routine general maintenance and repair of all lanes, lane machines and other related equipment. Assists in lane repair when leveling, sanding, coating kickbacks, or leveling of pit flat gutters are required. Performs a productive schedule of preventative maintenance on all related machinery and equipment
  • Replaced or repaired mechanical and electrical components or parts using basic hand tools and power tools
  • Cleaned and lubricated ball returns, score projectors and related machines
  • Recorded repair parts usage, maintained various records including machine malfunction reports and meter readings. Performed routine custodial and other duties in Bowling Center as required

Associate Trainer

Panera Bread LLC
09.2014 - 05.2016
  • Mentored employees during probationary period to answer questions and offer improvement strategies
  • Conducted assessments of employee understanding and performance
  • Demonstrated correct procedures and compliance with standards at all times
  • Greeted customers and visitors in-person and via telephone calls
  • Developed knowledge about products and sales items to answer customer questions
  • Kept facility compliant with health codes, sanitation requirements and license regulations
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Maintained regular and consistent attendance and punctuality
  • Complied with standards for merchandising, stocking and storing product

Education

Associate of Science - Computer Science

Coastal Carolina Community College
Jacksonville, NC

High School Diploma -

Richlands High School
Richlands, NC
2014

Skills

  • Strong mechanical aptitude
  • Effective at multi-tasking
  • Strong written and verbal communication skills
  • Troubleshooting expert
  • Computer proficient
  • Works well within a team environment
  • Schematic diagram interpretation
  • Dependable and reliable
  • Safety procedures knowledge
  • Electrical equipment maintenance
  • Knowledge of National Electric Code (NFPA 70)
  • Ability to learn and adapt quickly
  • Hardware and software installation
  • Technical analysis
  • Technical support
  • Excellent diagnostic skills
  • Proficiency in CAD software

Accomplishments


  • Competed and placed 3rd in North Carolina SkillsUSA Regional conference Electrical Trades competition in 2013
  • Competed and placed 3rd in North Carolina SkillsUSA Regional rally Electrical Trades competition in 2014
  • Competed and placed 3rd in Jacksonville, North Carolina Trades Day competition in 2013
  • Received a personalized letter from a North Carolina senator for exceptional customer service while working at Panera Bread

Timeline

Field Technician IV

Charter Communications
07.2018 - Current

Bowling Equipment Worker

MCCS/BONNYMAN BOWLING CENTER
10.2015 - 06.2018

Associate Trainer

Panera Bread LLC
09.2014 - 05.2016

Associate of Science - Computer Science

Coastal Carolina Community College

High School Diploma -

Richlands High School

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Edward Scherer