Edward Sheehan
WEST JEFFERSON,NC
Summary
Accomplished Inside Sales Representative at Equiscript LLC, adept in consultative sales strategies and exceptional customer service. Leveraged analytical thinking and problem-solving skills to exceed monthly quotas and foster customer loyalty. Proven track record in new business development and sales cycle management, achieving significant sales growth and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Inside Sales Representative
Equiscript LLC
04.2021 - 12.2024
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Trained new employees on processes, consultative sales and organizing strategies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Project Coordinator
Lowes Home Improvment
05.2019 - 02.2021
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Life/ Long Term Care Internal Wholesaler
Brighthouse Financial
08.2018 - 02.2019
- Increased sales by developing and maintaining strong relationships with financial advisors and clients.
- Expanded customer base through targeted marketing strategies and attending industry events.
- Improved supplier relations through consistent communication and proactive issue resolution, ensuring smooth operations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Financial Sales Consultant
The Vanguard Group Inc.
05.2006 - 02.2018
- Advised clients on retirement planning strategies, enabling them to achieve their long-term financial goals with confidence.
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Discussed financial options with clients and provided informed suggestions.
- Improved customer retention rates with exceptional follow-up practices and timely resolution of issues.
- Consistently exceeded monthly sales quotas while maintaining strong adherence to ethical standards and compliance requirements.
Education
High School Diploma -
El Capitan
Lakeside, CA06-1979
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Adept multi-tasker
- Upselling and cross selling
- Organized and efficient
- New business development
- Goal setting
- Sales expertise
- Analytical thinking
- Consultative sales strategies
- Sales cycle management
- Clear and articulate phone manner
- Problem-solving
- Time management
Timeline
Inside Sales Representative
Equiscript LLC
04.2021 - 12.2024
Project Coordinator
Lowes Home Improvment
05.2019 - 02.2021
Life/ Long Term Care Internal Wholesaler
Brighthouse Financial
08.2018 - 02.2019
Financial Sales Consultant
The Vanguard Group Inc.
05.2006 - 02.2018
High School Diploma -
El Capitan
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