Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Edward Simmons

Harvey,Louisiana

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

20
20
years of professional experience

Work History

Loss Prevention Officer

Ritz Carlton Hotel
New Orleans, LA
01.2023 - Current
  • Prepared security reports to document and log theft, accidents and safety violations.
  • Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
  • Investigated complaints and concerns to remedy unsafe situations.
  • Escorted undesirable persons off property to minimize security violations.
  • Monitored employees entering and leaving property, inspecting parcels or packages.
  • Circulated among visitors, patrons and employees to preserve order and protect property.

Loss Prevention Agent

Dillards Department Store
Gretna, LA
06.2015 - 01.2021
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Maintained high levels of alertness throughout shifts.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.

IT Technician

GDL International
Harvey, Louisiana
03.2003 - 06.2015
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Trained users to operate and manage hardware and software.
  • Diagnosed and determined system issues to route for repair.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
  • Monitored, tracked and documented service support activity to assist future problem resolution.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Followed detailed drawings or diagrams to correctly cable server rack.
  • Utilized password reset utility to unlock units with BIOS password locks.
  • Built and repaired [Type] computers according to schedule.

Education

Some College (No Degree) - Information Technology

Phillips Jr College
1535 Westbank Expry

Skills

  • Risk Management
  • Investigation and Interrogation
  • CCTV Systems
  • First Aid/CPR
  • Planning & Organizing
  • Reliable & Trustworthy
  • Critical Thinking
  • Active Listening
  • Training & Development
  • Organizational Skills
  • Supervision & Leadership
  • Conflict Resolution
  • Microsoft Office
  • Friendly, Positive Attitude
  • Flexible Schedule
  • People Skills
  • Problem Resolution
  • Team Building
  • Relationship Building
  • Good Work Ethic
  • Computer Skills
  • Team Management
  • PPE Use

Accomplishments

  • Promoted from Tech to [Job Title]Supervisor, in less than 12-months.
  • Promoted from Tech to Supervisor, in less than 12-months.

Timeline

Loss Prevention Officer

Ritz Carlton Hotel
01.2023 - Current

Loss Prevention Agent

Dillards Department Store
06.2015 - 01.2021

IT Technician

GDL International
03.2003 - 06.2015

Some College (No Degree) - Information Technology

Phillips Jr College

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