Edward Smith
Montgomery,AL
Summary
Dynamic leader with a proven track record at Take 5 Oil Change, enhancing customer loyalty and boosting sales through innovative strategies. Expert in inventory management and customer service, I excel in fostering teamwork and achieving sales goals. Skilled in recruitment and employee motivation, I drive efficiency and positive work environments.
Overview
4
4
years of professional experience
Work History
Shop Manager
Take 5 Oil Change
12.2022 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Boosted overall store sales by implementing innovative marketing strategies.
- Oversaw daily operations, ensuring store met its performance and sales goals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Stocker Associate
Marshalls & HomeGoods
08.2022 - 10.2022
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Kitchen Manager
Burger King
11.2020 - 07.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Education
Jefferson Davis High School
Montgomery, AL05.2023
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Motivation
- Customer Engagement
- Sales Promotions
- POS Systems
- Recruitment and hiring
- Hiring management
- Team Leadership
- Inventory Management
Timeline
Shop Manager
Take 5 Oil Change
12.2022 - Current
Stocker Associate
Marshalls & HomeGoods
08.2022 - 10.2022
Kitchen Manager
Burger King
11.2020 - 07.2022
Jefferson Davis High School
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