Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

EDWARD STICHA

Montgomery,MN

Summary

My resume or career objective is focused on Banking or Customer Service. I am open in this area. I would describe myself as a self-motivated professional offering strong communication and quick thinking skills. I work effectively on a team or independently. I have worked in both fast paced and slower working environments. I try to maintain a consistently positive and friendly commitment to reaching and meeting goals both personal and professional.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Universal Banker II

Frandsen Bank & Trust
Jordan , MN
10.2019 - Current
  • As a Universal Banker II I provide customer service to clients by answering questions, resolving complaints and processing transactions. I provide exceptional customer service and sales skills. I am a team player who is supportive. I open and close retail products. I perform account maintenance and I resolve service issues. I became knowledgeable of bank products and services. As a Universal Banker II I proactively recognize and meet clients financial needs by providing prompt accurate and efficient transactions, when required I am able to cross sell opportunities. I acquire and maintained knowledge of all regulatory compliance and company policies and procedures. I attend and completed required compliance and banking training. I retain clients and increased the level of products used by the client. I make appropriate partner referrals. I have been promoted to a Universal Banker II after completing the necessary training for doing loans. Consumer, Personal, Home Equity, Auto loans. I have also recieved recognition for Sales and Service. Recieving a Frandsen Award.

Personal Banker

Old National Bank/ KlienBank
Prior Lake , MN
01.2016 - 10.2019
  • As a Personal Banker I provided exceptional client service and sales skills. I maintained a positive attitude. I am a team player who is supportive. I open and close retail products. I perform account maintenance and I resolve service issues. I became knowledgeable of bank products and services. I am a Personal Banker who proactively recognizes and meets clients financial needs by providing prompt accurate service. I also work on teller transactions efficiently when required and I recognize cross selling opportunities. I acquired and maintained knowledge of all regulatory compliance and company policies and procedures. I attend and complete required compliance training. I handle client service issues within my specified authority. I maintain and balance a cash drawer according to performance standards. I help manage the responsibilities of a vault supply and reconciliations. There are additional work responsibilities within a day working within a bank.

Customer Service / Overnight Front End

Cub Foods
Northfield , MN
11.2008 - 09.2013
  • In this position I had a wide duty of responsibilities. I worked the overnight shift which was from 11pm to 7am. In this position I was the manager of the front end of the store. i would operate a cash drawer being a cashier. I would also manage and operate the walk up self service check out register. I would clean the front end of the store and make sure everything was maintained and ready for the next business day. Those duties included in wiping down the conveyor belts, filling bags everything front end ready. Prepare the drawers for the next business day.

Primary Customer Service Rep

Alpine Bank
Steamboat Springs , CO
05.2008 - 11.2008
  • In this position I performed teller transaction, and providing customer service. I opened and closed accounts while also cross selling products and services to current and prospective clients. I performed teller functions daily, including but not limited to processing deposits, withdrawals, cashing checks and selling cashiers checks, money orders, travelers checks while providing friendly, prompt and efficient service. I would also place appropriate holds on deposits as needed and completed appropriate paperwork in order to ensure compliance with Federal Regulations. I completed appropriate forms to ensure government reporting. I would explain products and services options in person and on the phone or in writing as well as gathering information for clients.

Education

Bachelor of Science - Political Science/ Business

Minnesota State Mankato
Mankato, MN

Skills

  • Qualifications Profile
  • Excellent communication skills both verbal and written, enjoys meeting and working with the public
  • Willing to learn new tasks, willing to take responsibility
  • Customer Service problem solving abilities
  • Creative with problem solving abilities
  • Management and supervisory capable and have those abilities

Accomplishments

  • I recieved a Frandsen Bank & Trust award for Sales and Service. Recieving an Award plaque.

Certification

  • I currently have a state of Minnesota Notary stamp dated to the year end of 2026.

Timeline

Universal Banker II

Frandsen Bank & Trust
10.2019 - Current

Personal Banker

Old National Bank/ KlienBank
01.2016 - 10.2019

Customer Service / Overnight Front End

Cub Foods
11.2008 - 09.2013

Primary Customer Service Rep

Alpine Bank
05.2008 - 11.2008

Bachelor of Science - Political Science/ Business

Minnesota State Mankato

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EDWARD STICHA