Diligent proven manager / leader with strong background in business management and client relations. Successfully led all aspects of sole proprietorship, from financial planning to customer service. Demonstrated excellent problem-solving abilities and keen sense for market trends.
Business professional with proven track record in entrepreneurship and strategic planning. Expertise in managing all facets of business, from operations to financial oversight. Known for fostering collaborative team environment and delivering reliable results. Proficient in decision-making and adaptive to changing business needs.
Overview
40
40
years of professional experience
Work History
Sole Proprietor
Craftsman & Co.
01.2003 - Current
Company Overview: General Contractor, Remodeling Contractor
Licensed Unrestricted Construction Supervisor
MA Dept Of Public Safety Lic# 105495
H.I.C Lic # 169444 Home Improvement Contractor
EPA Universal Refrigerant CFC/HFC Handling
410A Handling License
EPA Proctor for Ferris State University
General Contractor, Remodeling Contractor
EPA Universal Refrigerant CFC/HFC Handling
Developed strong professional relationships with clients, leading to repeat business and referrals.
Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
Entered income and expense details into business databases to track purchases and address variances.
Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
Collaborated with other professionals on projects to provide comprehensive solutions for clients.
Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
Conducted performance evaluations and provided constructive feedback to employees.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Consulted with customers to assess needs and propose optimal solutions.
Vice President/General Manager/Systems Engineer
Concordia Marine / Ocean Options, Inc.
01.1985 - 01.2023
Service technician/manager HVACR / Electromechanical Engineer
Invoice Manager
Customer Support Representative
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Collaborated with senior management to develop strategic initiatives and long term goals.
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Identified opportunities to improve business process flows and productivity.
Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Oversaw business-wide changes to modernize procedures and organization.
Education
Non- Credited Master Gardener Program -
Bristol Community College
Fall River, MA
01.2016
Live Sound Certification, Performance Guitar Certification -
Berklee College of Music Continuing Ed.
Boston, MA
01.2009
Autocad 2D/3D Certification -
New England Tech
Warwick, RI
01.1992
Electrical/Computer Engineering -
UMass Dartmouth
Dartmouth, MA
01.1985
Electrical Engineering Tech -
Bristol Community College
Fall River, MA
01.1982
Skills
Business Development
Purchasing and planning
Cost analysis and savings
Small business operations
Negotiation
Project Management
Operations Management
Employee Development
Payroll Administration
Budget Management
ISO Compliance
Timeline
Sole Proprietor
Craftsman & Co.
01.2003 - Current
Vice President/General Manager/Systems Engineer
Concordia Marine / Ocean Options, Inc.
01.1985 - 01.2023
Live Sound Certification, Performance Guitar Certification -
Berklee College of Music Continuing Ed.
Autocad 2D/3D Certification -
New England Tech
Electrical/Computer Engineering -
UMass Dartmouth
Electrical Engineering Tech -
Bristol Community College
Non- Credited Master Gardener Program -
Bristol Community College
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