EDWARD THOMAS
CAPE CORAL
Summary
Dedicated IT Support and Field Technician Professional seeking to advance my career.
I am passionate about aiding customers in troubleshooting and improving their systems,
I bring hands-on field experience supported by strong references from Duke Energy, FPL, Nextera, and Miller Bros Solar.
Open to relocation anywhere within the state of Florida with proper notice to accommodate my fiancée's law enforcement career and the transfer requirements associated with her role.
Customer and IT Support Specialist with 9+ years of experience delivering technical assistance, system troubleshooting, and remote/face-to-face support within fast-paced and evolving environments. Expert in IoT device programming, PCB troubleshooting, and Windows-based systems. Recognized for cross-functional leadership, client-focused training, and a strong ability to resolve complex technical issues with broad experience in providing technical support, product training and customer service.
Strong ability to test, debug and troubleshoot complex systems while working closely with cross-functional teams to ensure project success. Proven track record of delivering effective solutions that enhance system performance and reliability. Strong communication skills paired with keen problem-solving abilities contribute to impactful results in all previous roles.
Overview
11
11
years of professional experience
Work History
Electrical Distribution Design Engineer
KCI Companies
Cape Coral
08.2025 - Current
- Designed electrical systems for commercial and industrial projects.
- Collaborated with project teams to develop design specifications.
- Utilized CAD software to create detailed engineering drawings.
- Reviewed project requirements and ensured compliance with standards.
- Participated in project meetings to discuss technical challenges and solutions.
- Developed electrical schematics for power distribution systems.
- Collaborated with cross-functional teams to develop project specifications and timelines.
- Reviewed and analyzed design changes to ensure compliance with industry standards.
- Sketched outline designs and used CAD programs to create detailed designs and specifications.
- Produced detailed documentation related to product designs, including test plans and reports.
- Implemented changes based on customer feedback or internal quality control processes.
- Maintained accurate records of all activities related to assigned projects.
- Ensured compliance with relevant industry standards and regulations throughout the design process.
Field Application Engineer
GameChange Solar
Norwalk
11.2023 - 03.2025
- Delivered technical support for 60+ solar tracker sites nationwide, managing PCB board, Raspberry Pi, IoT device programming.
- Facilitated remote training sessions for clients like FPL and Duke Energy.
- Maintained remote monitoring systems and coordinated inventory and warehouse operations.
- Delivered comprehensive technical support for 60+ solar tracker sites, enhancing system reliability and boosting client satisfaction.
- Performed on-site demonstrations of products and services to potential customers.
- Collaborated closely with engineering teams to develop system specifications for customized applications.
- Provided technical support to customers for product selection, installation and troubleshooting.
- Prepared technical documentation including user manuals, application notes, white papers.
- Performed hardware and software installations at customer sites as needed.
- Identified areas for improvement in existing products based on customer feedback.
- Created detailed reports on product performance in the field.
- Developed and implemented customer training programs.
- Assisted with the design, development, testing, debugging, and evaluation of new products or modifications to existing designs.
- Researched and resolved customer inquiries regarding product functionality and usage issues.
- Managed projects from concept through completion ensuring quality standards are met.
- Analyzed customer requirements and provided solutions that meet their needs.
- Interfaced with other departments to ensure successful implementation of new products and technologies.
- Provided technical guidance and mentorship to junior engineers as required.
Field Technician Supervisor / Trainer
GameChange Solar
Lake City
05.2020 - 11.2023
- Trained and managed national teams performing maintenance on solar PV tracking systems.
- Oversaw scheduling, timesheet management, logistics, and equipment rentals.
- Conducted customer-facing training on IoT systems and firmware updates.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Field Technician
HCS Renewable Energy LLC
Lake City
04.2018 - 05.2020
- Assisted in launching tracker systems operations department, resulting in permanent hire by GameChange Solar.
- Performed site inspections, hardware remediations, and supported system recovery.
- Maintained inventory of parts and supplies used for repairs and service calls.
- Upgraded existing systems by installing new versions of operating systems or application software.
- Trained staff members on proper use of equipment, processes and procedures.
- Configured routers and switches for optimal network performance.
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Installed software applications according to customer specifications.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Collaborated with engineering teams to develop solutions to technical challenges encountered in the field.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Responded quickly to emergency situations requiring immediate attention.
- Provided technical support to customers via phone, email and in-person.
MIG Welder
Honeywell
London
11.2017 - 03.2018
- Readied components for fabrication by marking reference lines and measuring distances accurately with calipers, rulers or micrometers.
- Maintained daily logs of production numbers and weld data as necessary.
- Monitored welds for quality assurance purposes.
- Inspected finished products to ensure accuracy in accordance with blueprints and specifications.
- Maintained a clean workspace throughout the day.
- Set up and operated MIG welding machines according to established safety procedures.
Landscaper
Cutting Edge Lawn Care
Spirit Lake
05.2015 - 06.2017
- Inspected property for signs of damage or infestation from pests or weeds.
- Inspected truck before and after trips to ensure proper working order.
- Loaded, secured and unloaded cargo on flatbed trailer.
- Kept detailed logs documenting hours worked, maintenance performed.
- Followed safety protocols when operating power tools and machinery.
- Adjusted cutting heights on all types of mowers to meet customer requirements.
- Created detailed reports documenting any issues found during inspections.
- Provided snow removal services during winter months.
- Prepared estimates for materials required to complete repair jobs.
- Responded to service requests from tenants in a timely manner.
Production MIG Welder
Rosenboom Machine & Tool
Okoboji
01.2015 - 05.2017
- Participate in continuous improvement initiatives aimed at increasing efficiency within the production department.
- Operate manual or semi-automatic welding equipment to fuse metal segments using processes such as gas tungsten arc, shielded metal arc and flux cored arc welding techniques.
- Ensure that all welds meet required standards for appearance, strength and penetration.
- Conduct regular maintenance checks on MIG welding machines to identify potential issues.
- Conducted regular inspections on robotic welders to ensure they met safety standards.
- Adjusted tooling parameters based on material type, thickness, shape.
- Monitored robots during production runs to detect any problems or errors in the system.
Education
Bachelor of Science - MECHANICAL ENGINEERING
National University
04-2025
HIGH SCHOOL DIPLOMA -
High School
Atlanta, GA03-2025
Skills
- Technical Support
- PCB Programming
- Windows OS
- VPN
- Remote Desktop
- Microsoft Office
- Customer Service
- Team Leadership
- Project management
- Equipment maintenance
- Technical documentation
- Inventory management
- Problem solving
- Training and mentoring
- Network configuration
- Firmware programming
- Client presentations
- Test plan development
- Hardware troubleshooting
- Professionalism and work ethic
- System upgrades
- Functionality support
- Strong analytical mind
- Application testing
- Verbal and written communication
- Technical documentation writing
- Interdepartmental coordination
- Adaptability to new technologies
- Technical support
- System troubleshooting
- Process improvement
- Electrical systems
- System diagnostics
- Field operations
- Network installation
- Environmental safety
- Performance optimization
- Software support
- Hardware repair
- Professional communication
- Electronics repairs
- Root-cause analysis
- Hardware and software installation
- Equipment installation
- System configuration
- Problem-solving abilities
- Self motivation
- Employee training
- Virtual collaboration
- Remote work experience
- Deadline management
- Schedule management
- Client relationships
- Team support
- Telephone etiquette
- Meeting scheduling
- Quality assurance
Websites
References
- Grace Goepfert, FPL, Grace.goepfert@fpl.com, 352-233-6795
- Tim Roberson, Miller Bros Solar, Troberson@millerbros.us, +1 (610) 585-1819
- Nathan Kipfer, GameChange Solar, +1 (360) 286-3086
- Danial Williamson, GameChange Solar, Daniel.Williamson@gamechangesolar.com, (863) 832-9760
- Bryan McCgowan, GameChange Solar, +1 (863) 210-7250
- Victor Odom, GameChange Solar, +1 (334) 400-2548
- William Luke, Voiced by Design Tattoos, +1 (386) 269-2037
- Travis Smith, Voiced By Design Tattoos, +1 (352) 231-5385
Personal Information
Date of Birth: 01/14/92
Ethnicity
Italian American
Timeline
Electrical Distribution Design Engineer
KCI Companies
08.2025 - Current
Field Application Engineer
GameChange Solar
11.2023 - 03.2025
Field Technician Supervisor / Trainer
GameChange Solar
05.2020 - 11.2023
Field Technician
HCS Renewable Energy LLC
04.2018 - 05.2020
MIG Welder
Honeywell
11.2017 - 03.2018
Landscaper
Cutting Edge Lawn Care
05.2015 - 06.2017
Production MIG Welder
Rosenboom Machine & Tool
01.2015 - 05.2017
Bachelor of Science - MECHANICAL ENGINEERING
National University
HIGH SCHOOL DIPLOMA -
High School