EDWARD TORRES
Trenton,NJ
Summary
Proven track record of enhancing customer experience at Shoprite through adept product stocking and exceptional knowledge of store layout. Mastered customer service and adaptability at McDonald's, demonstrating reliability and proficiency in handling transactions. Excel in prioritizing tasks and maintaining attention to detail, driving productivity and inventory management.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
JD Sports
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
STOCKING ASSOCIATE
Shoprite
05.2024 - 09.2024
- Assisted customers with locating hard-to-find items through knowledge of store layout and product information
- Successfully worked as part of a team to replenish products in a timely manner according to established procedures
- Accurately stocked merchandise on store shelves, ensuring product availability and optimizing inventory levels
- Operated cash register to process cash, check and credit transactions
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations
- Sold products to customers by explaining product features and benefits
- Learned about new products and promotions, staying up-to-date on industry trends to provide informed recommendations to customers
- Maintained professional, positive attitude, contributing to productive work environment
- Communicated with colleagues, supervisors, and clients, fostering positive relationships and collaboration
MCDONALDS ASSOCIATE
McDonald's
04.2022 - 09.2022
- Developed strong customer service skills through daily interactions with customers
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
High School Diploma -
Trenton Central Highschool
Trenton, NJ06.2024
Skills
- Adaptability and Flexibility
- Customer Service
- Attention to Detail
- Willing to Learn
- Loading and unloading
- Goal Setting and Prioritization
- Reliability
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Native or Bilingual
Timeline
Sales Associate
JD Sports
08.2024 - Current
STOCKING ASSOCIATE
Shoprite
05.2024 - 09.2024
MCDONALDS ASSOCIATE
McDonald's
04.2022 - 09.2022
High School Diploma -
Trenton Central Highschool
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