Edward Toscano
Rochester,NY
Summary
Consistent Inside Sales Manager creating a team environment and establishing goals and objectives. Comprehensive experience achieving revenue and profit targets in highly competitive markets. Proficient in conducting quarterly reviews, personal development coaching and performance assessments.
Overview
32
32
years of professional experience
Work History
Operations /Inside Sales Manager
Sturdell Industries
Rochester, NY
04.2020 - Current
- Developed and implemented effective sales strategies to increase revenue.
- Managed a team of 3 inside sales representatives, providing guidance, coaching and training.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Implemented an incentive program designed to motivate employees and encourage them to exceed their targets.
- Maintained accurate records of all customer interactions using CRM software.
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Resolved customer complaints regarding sales and service.
- Increased company profit through effective employee training.
- Monitored employee productivity and motivated team to meet daily goals.
General Manager
Sturdell Industries
Rochester, NY
07.2013 - 03.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Inside Sales Manager
Sturdell Industries
Rochester, NY
01.2010 - 06.2013
Inside Sales Representative
Sturdell Industries
Rochester, NY
01.2006 - 12.2009
- Provided customers with product information, pricing and availability.
- Researched customer needs and preferences to identify opportunities for new business.
- Solicited feedback from customers on product features and service levels.
- Cross-sold additional products or services based on customer needs.
- Followed up on pending orders and inquiries in a timely manner.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Assisted in resolving customer complaints in a prompt manner.
- Participated in trade shows and conventions to generate leads.
- Contributed ideas for improving internal processes related to sales operations.
Operations Supervisor
Sturdell Industries
Rochester, NY
01.2000 - 12.2005
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
Warehouse Worker
Sturdell Industries
Rochester, NY
09.1992 - 12.1999
- Saw operator
- Blanchard Grinder Operator
- Performed cycle counts to maintain accurate inventory records.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Shipping and Receiving
- Transported goods to designated areas within the warehouse facility.
Education
High School Diploma -
Edison Tech
Rochester06-1992
Skills
- Account Management
- Product branding
- Business Forecasting
- Market Share Growth
- Exceptional Negotiation skills
- Account Acquisition
- Sales Development
- Sales Team Leadership
- Business Planning
- Database Management
- Client Support
- Customer Relationship Building
- Revenue Forecasting
Affiliations
- Bowling
- Golf
- Fishing
Timeline
Operations /Inside Sales Manager
Sturdell Industries
04.2020 - Current
General Manager
Sturdell Industries
07.2013 - 03.2020
Inside Sales Manager
Sturdell Industries
01.2010 - 06.2013
Inside Sales Representative
Sturdell Industries
01.2006 - 12.2009
Operations Supervisor
Sturdell Industries
01.2000 - 12.2005
Warehouse Worker
Sturdell Industries
09.1992 - 12.1999
High School Diploma -
Edison Tech
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