Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Douglas Parking LLC, (Stanford Hospital)
03.2021 - Current
Open Yard and start up all shuttles for routes.
Make sure all Tripshot tablets are in order, assign routes.
Fill in as needed for call offs.
Make sure all supplies are present for PPE purposes.
Supervise all golfcarts in Stanford Hospital campus, as well as Ronald MacDonald House transportation services.
Trouble shoot any critical moments when buses go down.
Monitor through Tripshot to make sure all routes are on time.
Daily mentorship all shuttle team drivers
Supervise a team of 10 daily.
Smartsheets, Service Now agent, Microsoft teams, EOSR (end of shift reports), scheduling and calling in flouters for call outs. Daily huddles.
Lab Courier
Medspeed Inc.
07.2020 - 10.2020
Pick up lab specimens along a designated route
Pick and deliver STAT specimens
Scanner utilization for pick and deliveries
Routes included but were not limited to Sunnyvale, Modesto, Palo Alto
shuttle driver
Wedriveru Inc
03.2014 - 12.2019
Transporting customers per assigned routes.
Air brake test daily.
Driver pre-trip DVl filled out daily.
Safety first training daily.
Post-trip inspection daily.
Class “B” License with passenger and air brake endorsements.
Road Supervisor/ Safety DVIR Coordinator
Gride Driver
ProPark America/Google Site
02.2011 - 03.2013
Drive employees to their meetings throughout Google site.
Work with dispatchers on scheduling and ETA (estimated time of arrival)
Use of iPad for all jobs received and finished per dispatchers, Sign-out, truck pre-trip, GPS.
Trained all new employees per Google protocol.
Class “C”/ Class “B” requirements.
Site Manager
IKON Business Services/Ricoh Inc.
01.2004 - 08.2010
Functioned as a Site Manager for all operations workers.
Responsible for effective implementation and management of IKON Service Excellence.
Responsible for formal contact with customers on a daily basis in IMS.
Provided master schedule on workflow and machine operations daily.
Oversaw all payroll time punches and correct any errors.
Achieved profitability in the area of cost of goods by effectively managing daily use of company materials and supplies.
Ensured the quality of operations for shift by assisting in the achievement of goals.
Produced all budget numbers, clicks, jobs, tech services, for MMR report.
Met quality and deadline standards by effective use of job scheduling practices.
Facilitated resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department and account contact.
Education
CMA - Medical Technology
Boston Reed
San Mateo, CA
02-2013
Skills
Class “B” License
Passenger Endorsement
Air Brake Endorsement
California Verification Transit Driving Certificate card