Edward T. Wilson
Townsend ,MA
Summary
Dynamic professional with over 21 years of experience in the insurance restoration industry, specializing in account management, project management, and consulting. Proven track record of leading both small and large-scale mitigation projects while effectively responding to localized and national catastrophic events. Expertise includes project scoping, cost analysis, contract negotiations, and site management, driving strategic initiatives that yield measurable results through collaboration and innovative problem-solving. Recognized for reliability, strategic thinking, and leadership in navigating complex environments, consistently delivering excellence in service and outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Principal Consultant
Loss Management Solutions, A Rimkus Company
09.2017 - Current
- Led cross-functional teams to develop strategic consulting solutions for clients.
- Analyzed complex business challenges to deliver actionable insights and recommendations.
- Mentored junior consultants, enhancing their skills in project management and client engagement.
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Directed onsite training for business users to maximize productivity.
- Served as a trusted advisor for clients navigating complex mitigation projects.
Regional Director
BMS CAT
12.2013 - 09.2017
- Led regional teams to drive operational excellence and enhance service delivery.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Developed and executed strategic plans to achieve organizational goals and improve market presence.
- Oversaw budget management, ensuring alignment with organizational priorities while maintaining fiscal responsibility.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Project Manager
American Technologies, Inc.
03.2011 - 12.2013
- Launched New England office through development of new accounts, subcontractors and operational support
- Specialize in catastrophic and emergency response estimating and project management in excess of $2.4 million for 2012
Account Manager
Munters
01.2004 - 01.2011
- Attained $2.2 million in annual sales for 2005, exceeding sales target for the year by $900,000
- Developed new accounts through effective marketing, cold calling, networking, sales presentations, and follow-up
- Maintained superior client relations while managing sales operations, project management and billing
- Recruited, developed and motivated technical operations staff
Commercial Account Executive
Comcast
01.2000 - 01.2004
- Set new company standards for sale of cable modem service to businesses
- Achieved 163% of quota in 2003 ($71,000 in monthly revenue)
- Maintained client communication creating future sale opportunities
- Developed and implemented effective sale strategies for high speed Internet access and web hosting services to commercial customers
- Effective utilization of resources achieving monthly sale, revenue and personal goals
Internet Sales Associate
Comcast
01.1998 - 01.2000
- Pioneered sale of wireless and Ethernet networks during beta trials
- Consistently exceeded sales goal adding over 1500 subscribers in a 12 month period
- Promoted high speed Internet product to potential business and residential customers through trade show interaction
Internet Sales Support
Comcast
01.1998 - 01.1998
- Initiated the sales process for mobile access and retail customers
- Maintained customer satisfaction by offering timely problem resolution
- Coordinated the final stages of an installation for commercial bulk customers
Customer Care Professional
Comcast
01.1997 - 01.1998
- Handled a wide variety of customer requests in a fast paced call center
- Assisted in the training and mentoring of new employees
- Consistently exceeded sales goals and call volume expectations
Customer Service Representative
Boston Communications Group
01.1995 - 01.1997
- Assisted cellular phone customers with technical, billing, and sales inquiries
- Exceeded company equipment and long distance sales goal by 50 percent
- Improved customer satisfaction levels through effective listening and communication skills
Education
Middlesex C.C.
Bedford, MA01.1993
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Arizona State University
Tempe, AZ01.1994
Northeastern University
Burlington, MA01.2002
Skills
- Team leadership & development
- Subject matter expert
- Project management
- Attention to detail
- Cost analysis
- Budget management
- Client relationships
- Reports and documentation
- MS office
Certification
- IICRC - WRT
- IICRC - FSRT
- OSHA 10
- IICRC - ASD
- IICRC - OCT
Professional Training
- 1998 – 1999 Boston University Tyngsboro, MA
- Microsoft Window NT Administration Certificate Program, MCSE Track
- Gained experience in the design, configuration and support of Microsoft networks.
Timeline
Principal Consultant
Loss Management Solutions, A Rimkus Company
09.2017 - Current
Regional Director
BMS CAT
12.2013 - 09.2017
Project Manager
American Technologies, Inc.
03.2011 - 12.2013
Account Manager
Munters
01.2004 - 01.2011
Commercial Account Executive
Comcast
01.2000 - 01.2004
Internet Sales Associate
Comcast
01.1998 - 01.2000
Internet Sales Support
Comcast
01.1998 - 01.1998
Customer Care Professional
Comcast
01.1997 - 01.1998
Customer Service Representative
Boston Communications Group
01.1995 - 01.1997
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Arizona State University
Middlesex C.C.
Northeastern University