Edward Valdez

Self Starter work with integrity and accountability

Secured work opportunities to sustain operations of HVAC and plumbing departments.

Averaged between 130 to 140 total incoming and outgoing calls per day.

Listen and provide white glove customer experience. Schedule service appointments, sales appointments, manage de-escalate customer concerns

Represented George Brazil's commitment to leadership and products.

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Submitted loan applications to underwriter for verification and recommendations.
• Meet daily and monthly goals
• Trusted colleague offering support where it's required.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.

• Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
• Increased product knowledge through continuous training, resulting in improved sales performance.
• Responded to customers within required turnaround times.
• Documented details of calls and customer interactions.
• Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
• Provided consistent support for leaders and employees.