Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Edward Vantassel

Hayden,ID

Summary

Proven Technical Service Advisor with a track record of enhancing customer satisfaction and driving revenue growth for Glacier Supply Group. Expert in technical support and customer service, showcasing problem-solving abilities and professionalism. Excelled in staff training development, ensuring high competency levels. Cultivated key client relationships, leading to significant brand loyalty and repeat business.

Professional technical advisor, committed to delivering high-quality support and solutions. Proven track record in troubleshooting complex technical issues and enhancing service efficiency. Known for team collaboration, adaptability, and strong focus on achieving results. Proficient in technical diagnostics and customer communication, valued for reliability and flexibility.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Technical Service Advisor

Glacier Supply Group
04.2024 - 10.2024
  • Enhanced customer satisfaction by providing timely and accurate technical support for various products.
  • Designed employee training curricula to instill necessary process skills, verifying competency via subsequent test procedures.
  • Conducted regular follow-ups with clients to ensure continued satisfaction and address any concerns promptly.
  • Coordinated closely with sales teams to provide pre-sales technical advice, contributing to increased revenue generation.
  • Built strong relationships with clients by consistently delivering exceptional service and support.
  • Resolved complex technical issues for clients, leading to improved system functionality and performance.
  • Conducted various Training Classes at the multiple branch locations, and at Contractors Locations as well.
  • Maintained up-to-date knowledge of industry trends, enabling effective recommendations on product upgrades or replacements.
  • Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.
  • Cultivated technical expertise concerning at-issue products by reviewing up-to-date documents and source code.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.

Service Manager

The Barton Boys Heating and Air Conditioning
03.2009 - 03.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Commercial Sales/ Plan and Spec

Airefco Inc.
01.2001 - 03.2009
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Quoted Commercial HVAC equipment Projects.

Education

Commercial And Residential HVACR

Fresno Technical College
Fresno
10-1979

Skills

  • Problem-solving abilities
  • Reliability
  • Technical issues analysis
  • Customer service expert
  • Professionalism
  • Training development

Certification

HVACR

Geothermal

Boilers

Ductless Split Systems

Indoor Air Quality


Timeline

Technical Service Advisor

Glacier Supply Group
04.2024 - 10.2024

Service Manager

The Barton Boys Heating and Air Conditioning
03.2009 - 03.2024

Commercial Sales/ Plan and Spec

Airefco Inc.
01.2001 - 03.2009

Commercial And Residential HVACR

Fresno Technical College

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Edward Vantassel