Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Vergonia

Albany,NY

Summary

Proven Auto Technician with a track record of enhancing vehicle performance and customer satisfaction at Northway Toyota. Specializes in diagnostic abilities and problem-solving, ensuring over 90% repeat client visits. Skilled in both technical repairs, including brake systems, and fostering strong customer relationships through exceptional service. Adapts quickly to new challenges, demonstrating a strong work ethic and team collaboration.

Overview

9
9
years of professional experience

Work History

Auto Technician

Northway Toyota
03.2019 - 06.2024
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Increased customer satisfaction by providing timely and accurate estimates for repair costs.
  • Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
  • Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
  • Provided outstanding customer service through clear communication of repair recommendations, estimated costs, and anticipated timelines for completion.
  • Ensured safety compliance by performing routine inspections on all vehicles in the shop.
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues and management regarding potential areas for improvement or need for assistance.
  • Maintained strong relationships with vendors to secure competitive pricing on high-quality parts, benefiting both the shop and our customers.
  • Implemented preventative maintenance programs for clients to help prolong the life of their vehicles while reducing the likelihood of costly future repairs.
  • Achieved consistent positive feedback from customers for reliability, professionalism, and quality workmanship in their automotive repairs.
  • Developed expertise in various automotive systems through ongoing training and certifications, resulting in faster diagnoses and more precise repairs.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Tested vehicle components and systems to identify issues.

Quick Lube Technician

Fucillo Nissan
02.2015 - 03.2019
  • Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
  • Checked fluids, tires, brakes, and other systems as part of point inspection.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Suggested additional services to customers in order to meet upsell goals.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Improved customer satisfaction by providing efficient and thorough maintenance services for their vehicles.
  • Provided clear communication with customers regarding the status of their vehicle, any necessary repairs, and estimated completion times.
  • Collaborated with fellow technicians to diagnose more complex vehicle issues, ensuring accurate repairs were made in a timely manner.
  • Displayed excellent problem-solving skills when faced with unforeseen challenges during service appointments.
  • Recommended additional services based on vehicle inspection findings, helping customers stay proactive about their car care needs.
  • Performed tire rotations, fluid checks, and other preventive maintenance tasks to help prolong vehicle life and improve performance.
  • Demonstrated a strong commitment to customer service excellence by consistently going above and beyond expectations during each interaction.
  • Increased repeat business through exceptional customer service, including explaining maintenance procedures and answering questions clearly.
  • Ensured a clean and safe work environment by following company guidelines and maintaining equipment regularly.
  • Kept detailed records of all services performed on customer vehicles for future reference and warranty purposes.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Cleaned automotive service bays and removed debris and to promote organized work environment.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.

Education

GED -

Lyceum Northwestern University
Philippines

High School Diploma -

Pozorrubio High School
Philippines
03.1981

Skills

  • Hazardous waste management
  • Replacing parts
  • Brake Systems
  • Tire Services
  • Inspecting vehicles
  • Fluid Services
  • Vehicle inspections
  • Battery Services
  • Steering systems
  • Alignment Services
  • Performance Tuning
  • Valid Driver's License
  • Diagnostic abilities
  • Operating air compressors
  • Strong Work Ethic
  • Customer Service
  • Changing Oil
  • Changing tires
  • Problem-Solving
  • Hand and power tools
  • Replacing Filters
  • Parts Replacement
  • Team Collaboration
  • Brake systems understanding
  • Safety awareness
  • Relationship Building
  • Flexible Schedule

Timeline

Auto Technician

Northway Toyota
03.2019 - 06.2024

Quick Lube Technician

Fucillo Nissan
02.2015 - 03.2019

GED -

Lyceum Northwestern University

High School Diploma -

Pozorrubio High School

Similar Profiles

CREATE PROFILE
Edward Vergonia