Edward Vidal
Homestead,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Parts Technician
Northern Tool + Equipment
04.2021 - 08.2022
- Leader in the Parts & Service department, managing invoices and documentation, ordering and supplying power equipment parts for service repair or customer purchase, managing warranty claims.
- Contributed in cross-selling to increase sales through upselling related products or suggesting alternative solutions when original items were unavailable.
Customer Service Manager/Office Operations Supervisor
Foster Financial Services, Inc.
08.2020 - 03.2021
- Maintain customer satisfaction. Assisted the clients with their insurance needs serving as a liaison between the Insurance Company and the customer's needs.
- Responsible for overseeing the other team members completing their daily tasks and evaluating staff quarterly.
- Placing orders of necessary supplies for the office. Assuring all paperwork and necessary supplies were received daily.
- Ensuring all clients' files were kept up to date with their specific documents.
- Additionally, reviewing and approving bi-weekly payroll.
Assistant Manager
Uhaul
12.2017 - 08.2020
- Supervisory role, managing the location's rental fleet and storage facility, filing facility's documentation and ensuring system records are accurate, in charge of day to day operations and scheduling under General Manager
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor's Degree -
University of Central Florida
Online02.2024
Associate's Degree -
Miami Dade College
Miami, FL05.2019
Skills
- Excellent communication and interpersonal skills
- Customer Service
- Time management and multitasking
- Data Entry
- Excellent computer and technology skills, with full proficiency in the entire Microsoft Office (Word, Excel, PowerPoint, etc)
- Extensive IT Background
- Bilingual in English and Spanish
- Teamwork and Collaboration
- Friendly, Positive Attitude
References
References available upon request.
Timeline
Parts Technician
Northern Tool + Equipment
04.2021 - 08.2022
Customer Service Manager/Office Operations Supervisor
Foster Financial Services, Inc.
08.2020 - 03.2021
Assistant Manager
Uhaul
12.2017 - 08.2020
Bachelor's Degree -
University of Central Florida
Associate's Degree -
Miami Dade College
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