Edward Vieyra
Palmdale,CA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
Work History
Maintenance Trades Specialist III Mechanical/HVAC Technician
JT4 LLC
04.2019 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Conduct project research and job planning to support mission.
- Provide mentorship and system training to junior employees.
- Ensure adherence of security protocols.
- Troubleshoot and repair system issues.
Service Manager
GHP Management Corporation
10.2018 - 02.2019
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a balanced budget and material stock inventory.
- Oversaw capital repairs for the community.
- Organized itemized receipt for account payable.
- Conduct weekly community inspections and reports.
Appliance Repair Technician
Sears Holdings Company
10.2014 - 10.2018
- Increased customer loyalty by conducting first time repairs and building strong relationships with customers through clear communication and excellent service.
- Worked independently as a mobile service technician with little oversight.
- Maintain strict inventory of parts.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
Electronics Repair Technician
Balboa Water Group
10.2012 - 05.2013
- Produced daily productivity reports for department meetings.
- Managed the completion and delegation of department service request.
- Research parts and supplies
- Responsible for facility electrical safety and repair of equipment (120 Volt, 240 Volt, and 480 Volt)
- Repaired circuit boards on sonic welders
- Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently and accurately.
Education
Bachelor of Science - Business System Administrator
University of Massachusetts Global
Irvine, CA12.2023
No Degree - Cryptology
Center For Naval Cryptology
Pensacola, FL03.2003
Skills
- Systems Quality Assurance & Testing
- Network Security
- PC Hardware and Software
- Motivation and Leadership
- Critical Thinking & Prob-Solving
- Emergency Response
- System Installations
- Leadership & Professional Ethics
- Microsoft Office
- Window Server
- Project Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft Office
IBM Maximo
Windows Server
Google Drive
Timeline
Maintenance Trades Specialist III Mechanical/HVAC Technician
JT4 LLC
04.2019 - Current
Service Manager
GHP Management Corporation
10.2018 - 02.2019
Appliance Repair Technician
Sears Holdings Company
10.2014 - 10.2018
Electronics Repair Technician
Balboa Water Group
10.2012 - 05.2013
Bachelor of Science - Business System Administrator
University of Massachusetts Global
No Degree - Cryptology
Center For Naval Cryptology
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