EDWARD VILLALPANDO
Monroeville,PA
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Motivated, passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Branch Manager
Dollar Bank/Standard Bank
2018.01 - 2024.01
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Complied with regulatory guidelines and requirements.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
General Sales Manager
U.S. Auto Mart Inc.
2010.05 - 2018.01
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Managed staff of 15-20 employees, purchasing and marketing of $2,500,000 inventory.
Finance Manager
Ellis Automotive Group
2006.02 - 2010.05
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision making
- Reviewed documentation and identified financial discrepancies where applicable
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health
- Doubled store sales from 35 vehicles to 70 in 6 month period
- Arranged Financing, warranty sales, negotiating and closing sales.
Finance Manager
Kenny Ross Ford
2000.05 - 2005.03
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Improved financial forecasting accuracy, utilizing advanced analytical models.
Education
High School Diploma -
Central Catholic High School
Pittsburgh, PA05.1989
Skills
- Federal Regulations
- Accounts Payable and Accounts Receivable
- Customer Transactions
- Sales Expertise
- Data Integrity Implementation
- Relationship Building
- Bank Procedures
- Sales Development
- Work Prioritization
- Cash Handling Expertise
- Employee Development
Certification
- Completed Pa. State Police Background Check
- FBI Background Check
- NMLS Registration
Timeline
Branch Manager
Dollar Bank/Standard Bank
2018.01 - 2024.01
General Sales Manager
U.S. Auto Mart Inc.
2010.05 - 2018.01
Finance Manager
Ellis Automotive Group
2006.02 - 2010.05
Finance Manager
Kenny Ross Ford
2000.05 - 2005.03
High School Diploma -
Central Catholic High School
- Completed Pa. State Police Background Check
- FBI Background Check
- NMLS Registration
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