Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
26
26
years of professional experience
Work History
Assistive Technology Specialist
National Seating And Mobility
10.2020 - 01.2024
Enhanced user experience by assessing individual needs and providing customized assistive technology solutions.
Increased accessibility for individuals with disabilities by implementing innovative assistive technologies in the workplace or educational settings.
Established effective communication channels with clients, understanding their specific challenges and tailoring solutions accordingly.
Collaborated with interdisciplinary teams to develop comprehensive plans addressing clients'' accessibility and technology requirements.
Improved client independence through thorough training on various assistive devices, software, and equipment.
Evaluated emerging technologies to continually expand knowledge of available tools for improving accessibility and inclusion.
Conducted assessments to determine appropriate assistive technology accommodations for clients based on their unique needs and abilities.
Maintained current knowledge of industry developments through attending conferences, workshops, and professional development opportunities.
Promoted greater awareness of assistive technologies via presentations at community events or professional gatherings.
Coordinated with vendors to procure necessary equipment while adhering to budgetary constraints or funding limitations.
Managed inventory of assistive devices, maintaining accurate records and ensuring timely distribution to clients in need.
Served as a trusted resource for clients seeking guidance on navigating complex technological landscapes while facing physical or cognitive barriers.
Optimized overall efficiency by streamlining processes related to acquiring, distributing, and maintaining assistive technology equipment throughout the organization.
Assistive Technology Specialist
Travis Medical Sales
09.2014 - 10.2020
Enhanced user experience by assessing individual needs and providing customized assistive technology solutions.
Increased accessibility for individuals with disabilities by implementing innovative assistive technologies in the workplace or educational settings.
Improved client independence through thorough training on various assistive devices, software, and equipment.
Evaluated emerging technologies to continually expand knowledge of available tools for improving accessibility and inclusion.
Repair Technician
Texas DME
11.1999 - 09.2014
Enhanced user experience by assessing individual needs and providing customized assistive technology solutions.
Increased accessibility for individuals with disabilities by implementing innovative assistive technologies in the workplace or educational settings.
Rehabilitation Technician
Total Home Health Inc
06.1998 - 10.1999
Improved equipment functionality by diagnosing and repairing various electronic devices.
Enhanced customer satisfaction by providing timely and efficient repair services.
Expanded technical knowledge through continuous education in industry developments and trends.
Collaborated with team members to complete complex repairs and improve overall service quality.