Edward Weaver
Mantelli Trailer Sales
Depew
20
years of professional experience
Motivated individual known for dependable service and effective collaboration. Proven ability to thrive in fast-paced environments while maintaining a focus on customer needs and satisfaction.
Work History
Delivered Trailers to Campgrounds / Trailer Shows
20 Years 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
20 Years 4 Months- Assisted customers in selecting trailers that meet their specific needs and preferences.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Conducted product demonstrations, showcasing trailer features and benefits to potential buyers.
- Maintained accurate inventory records using point-of-sale systems to track sales and stock levels.
- Collaborated with team members to optimize sales strategies and improve overall customer satisfaction.
- Trained new associates on sales techniques and effective customer engagement practices.
- Developed strong relationships with repeat customers, resulting in increased loyalty and referral business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
No Degree - Refrigeration
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and responsible
Excellent communication
Time management
Calm under pressure
Active listening
Problem resolution
Decision-making
Verbal communication
Accomplishments
excellent relationship with customers leading to referrals from customers
Languages
English
Full Professional
Timeline
Delivered Trailers to Campgrounds / Trailer Shows
Mantelli Trailer Sales
03.2006 - 07.2026Read More
Sales Associate
Mantelli Trailer Sales
03.2006 - 07.2026Read More
Erie Community College
No Degree from Refrigeration
Read More
excellant customer relations
customers usually ended up as friends