Edward Welch
17 Wyassup Lake Rd
Summary
Dynamic Field Service Technician with a proven track record at Coty Pools and general dynamics excelling in troubleshooting, repair, and relationship building. Leveraged problem-solving abilities and a positive attitude to enhance customer satisfaction and streamline service processes. Skilled in equipment repair and maintenance, consistently recognized for exceptional service and safety adherence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Technician
Coty Pools
06.2024 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Fabricator
Gilman Corp
07.2010 - 09.2017
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Fabricated components and structures following customer requirements.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.
- Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
- Consistently met project deadlines through diligent time management, task prioritization, and effective communication with stakeholders.
A Class Outside Machinist
General Dynamics
10.2017 - 06.2024
- Installed and repaired mechanical systems and components.
- Provided technical guidance to less experienced team members on best practices for outside machinist operations and techniques.
- Maintained accurate records of completed work assignments, ensuring proper documentation for future reference or audits.
- Contributed to improved production quality through rigorous adherence to machining tolerances and specifications.
- Collaborated with cross-functional teams for seamless completion of complex projects involving multiple disciplines.
- Safeguarded operational safety by adhering to strict industry standards during equipment assembly and disassembly processes.
- Expanded skill set through continuous professional development opportunities such as trainings, workshops, or seminars related to outside machining practices.
- Installed and overhauled machinery on ships and submarines and demonstrated excellent decision-making skills to prioritize appropriately.
- Enhanced machine efficiency by performing regular maintenance and repairs on pumps, compressors, and turbines.
- Assisted engineers in the development of custom solutions for unique challenges encountered during various stages of a project''s lifecycle.
- Used functional and technical knowledge, company standards and educational background to analyze and solve machinery problems.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
Education
Certificate Of Technical Studies - Industrial Machining
New England Technology Institute
Warwick, RI01.2018
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Power tools operation
- Repair and installation
- Heavy lifting
- Installation and maintenance
- Equipment Repair
- Relationship building
Certification
Industrial machinery
Languages
English
Professional Working
Sign language
Limited Working
Timeline
Field Service Technician
Coty Pools
06.2024 - Current
A Class Outside Machinist
General Dynamics
10.2017 - 06.2024
Fabricator
Gilman Corp
07.2010 - 09.2017
Industrial machinery
Certificate Of Technical Studies - Industrial Machining
New England Technology Institute
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