Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Wells

Indianapolis,IN

Summary

Dynamic professional with extensive experience at Wendy's, excelling in customer assistance and product restocking. Proven ability to balance cash drawers accurately while training team members to enhance performance. Recognized for resolving conflicts and fostering strong relationships, ensuring a safe and organized environment that promotes customer satisfaction.

Overview

28
28
years of professional experience

Work History

Cashier/Line Cook Trainer

Wendys
12.2024 - 03.2025
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Trained cooks to maintain clean, organized and sanitary workstations.

Maintenance Assistant

Will Explain
01.2002 - 09.2008
  • Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
  • Maintained safety conditions and standards in facility.
  • Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
  • Circulated throughout facility weekly to identify light bulbs in need of replacement.
  • Organized storage areas and tool rooms to keep areas safe and fully stocked.
  • Replaced worn or damaged parts to restore equipment functionality.
  • Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Delivery Assistant

CtP Core
02.1999 - 02.2002
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Reported suspected mechanical issues quickly to supervisor for remediation.
  • Followed company policies and procedures during shift.
  • Obtained signatures from customers upon delivery of goods.
  • Reported customer questions, issues and complaints to management.
  • Maintained clean and orderly appearance while on shift.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Manager

Waffle&Steak
09.1997 - 03.2000
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate of Arts - Criminal Justice

Ball State University
Muncie, IN
08-2008

GED -

IPS
Indianapolis, IN
06-1995

Skills

  • Product restocking
  • Drawer balancing
  • Returns processing
  • Customer assistance

Timeline

Cashier/Line Cook Trainer

Wendys
12.2024 - 03.2025

Maintenance Assistant

Will Explain
01.2002 - 09.2008

Delivery Assistant

CtP Core
02.1999 - 02.2002

Manager

Waffle&Steak
09.1997 - 03.2000

Associate of Arts - Criminal Justice

Ball State University

GED -

IPS

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Edward Wells