Edward White
Shoreline
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Overview
4
4
years of professional experience
Work History
Busser, Cashier, Waiter
Saigon Kitchen
09.2019 - 10.2020
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests..
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
E-Commerce Operations Manager
Fred Meyer
10.2022 - 09.2023
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
High School Diploma -
Shorewood High School
Fremont, Shoreline, WA06.2018
bachelors - Animal Science
Shoreline Community College
Shoreline, WA06.2024
Skills
- Multitask
- Organized
- Analytical
- Fast learner
- Social
- Time management, and prioritization
- Interpersonal skills: communication, teamwork and empathy
- Determined
- Strategic Vision
Timeline
E-Commerce Operations Manager
Fred Meyer
10.2022 - 09.2023
Busser, Cashier, Waiter
Saigon Kitchen
09.2019 - 10.2020
High School Diploma -
Shorewood High School
bachelors - Animal Science
Shoreline Community College
Similar Profiles
Olivia GriffinOlivia Griffin
Server at Saigon KitchenServer at Saigon Kitchen
Brandon CantileBrandon Cantile
Server at Saigon KitchenServer at Saigon Kitchen
THI KIM YEN PHANTHI KIM YEN PHAN
Customer Services Assistant at SAIGON KITCHEN LAUNCESTON RESTAURANT – LauncestonCustomer Services Assistant at SAIGON KITCHEN LAUNCESTON RESTAURANT – Launceston
Eyerusalem JoteEyerusalem Jote
Bookkeeper at Horn Of Africa ServicesBookkeeper at Horn Of Africa Services
Kristopher StewartKristopher Stewart
Senior Manager at SP Plus ParkingSenior Manager at SP Plus Parking