Edward Wilhelm
Hurricane
Summary
Dynamic Senior Regional Account Manager with a proven track record at Agent Pipeline, excelling in key account management and revenue growth. Expert in relationship management and agent acquisition, I successfully expanded market share and fostered loyalty through strategic partnerships and effective communication. Committed to achieving results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Senior Regional Account Manager
Agent Pipeline
06.2021 - Current
- Expanded market share by identifying new business opportunities and securing lucrative partnerships.
- Served as primary point of contact for agent/agency escalations, ensuring timely resolution and maintaining high levels of satisfaction.
- Established strong relationships with key agency accounts for increased customer satisfaction and loyalty.
- Communicated by phone, email and traveled for face to face contact for 300+ accounts.
- Generated leads through networking, cold calls and industry connections.
- Created and helped to implement various marketing strategies from grass-root to effective leveraging of lead vendors.
Customer Service Specialist
AT&T
10.2018 - 02.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Assist customers in retaining their current AT&T products
- Use customer information to add additional strategic units
- Managed 12-16 Customer Service Representatives
Project Manager
GC Services
09.2012 - 10.2017
- Head of the Federal Defaulted Student Loan Division and managed 80-110 FTE from entry level to various levels of management.
- Successfully managed multiple loan portfolios simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Maintained compliance with Government standards and regulations, conducting regular audits and updates.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
Store Manager
Rent-A-Center
01.2008 - 01.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
GED -
Putnam Career And Technical Center
Eleanor, WVSkills
- Sales presentations
- Key account management
- Relationship management
- Agent/agency acquisition
- Pipeline management
- Revenue growth
- Account retention
- Territory expansion
- Agent/agency onboarding
- CRM proficiency
- Market analysis
- Industry expertise
- Teamwork and collaboration
Timeline
Senior Regional Account Manager
Agent Pipeline
06.2021 - Current
Customer Service Specialist
AT&T
10.2018 - 02.2021
Project Manager
GC Services
09.2012 - 10.2017
Store Manager
Rent-A-Center
01.2008 - 01.2012
GED -
Putnam Career And Technical Center
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