Kirah Williams
Pooler,GA
Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Also a dependable candidate successful at managing multiple priorities with a positive attitude and Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Hyatt Corporation/Hyatt Place SAV Airport
02.2022 - Current
- Took reservations over phone recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Server
King Cajun Seafood
02.2021 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Agent
Alorica
01.2016 - 01.2021
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best product for needs.
Warehouse Associate
Target
06.2018 - 05.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Front Desk Clerk
Wood Spring Suites
04.2019 - 03.2020
- Prepared weekly employee work schedules for team members.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property to acclimate patrons to resort environment.
Customer Service Cashier
Walmart
11.2015 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Diploma -
Leflore Magnet High School
Mobile, AL05.2015
Skills
- Musician Booking
- Microsoft Office
- Creative Solutions
- Interpretation and Translation Services
- Data Entry
- Reservation Management System
- Dining Recommendations
- Hotel Reservations
- Reservation Processing
- Calendar and Scheduling Software
Certification
United Healthcare Retirement
Timeline
Manager
Hyatt Corporation/Hyatt Place SAV Airport
02.2022 - Current
Server
King Cajun Seafood
02.2021 - 07.2022
Front Desk Clerk
Wood Spring Suites
04.2019 - 03.2020
Warehouse Associate
Target
06.2018 - 05.2020
Agent
Alorica
01.2016 - 01.2021
Customer Service Cashier
Walmart
11.2015 - 01.2017
Diploma -
Leflore Magnet High School
United Healthcare Retirement
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