Edward Willis

Gruby's New York Deli

Atlanta, GA

01.2006 - Current

Developed strategies for improved operational efficiency and customer satisfaction.
Adhered to all health department regulations regarding food storage and preparation.
Resolved conflicts among employees in an effective manner.
Supervised and trained staff in customer service, food handling, and safety protocols.
Ordered supplies from vendors as needed while staying within budget guidelines.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Provided exceptional customer service by anticipating guest needs before they arise.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Resolved and investigated complaints regarding service, food quality and accommodations.
Resolved problems or concerns to satisfaction of involved parties.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.