Edward Wilson
Orlando,FL
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Quality Assurance Analyst
BPA International FedEx/Disney
01.2020 - 03.2024
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Able to pay attention to detail.
- Able to multitask and work well under pressure
- Efficient in Microsoft Word/Excel/Outlook.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Fixed identified issues to improve workflows.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
Account Manager
Capital One
08.2014 - 01.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retention Specialist/Supervisor
Sprint
01.2007 - 04.2014
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Managed and developed a top performing team of fifteen.
Entrepreneur
EJ Wilson Productions
Orlando, FL
01.2017 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Education
Santa Fe College
Gainesville, FLSkills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Analysis
- Mentoring and training
- Call Monitoring
- Critical thinking abilities
- Detail Oriented
- Upselling and Cross Selling
- Multitasker
Timeline
Quality Assurance Analyst
BPA International FedEx/Disney
01.2020 - 03.2024
Entrepreneur
EJ Wilson Productions
01.2017 - Current
Account Manager
Capital One
08.2014 - 01.2018
Retention Specialist/Supervisor
Sprint
01.2007 - 04.2014
Santa Fe College
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