EDWARD ZAMBRANO
Pompano Beach,FL
Summary
Proven leader with extensive experience in enhancing operational efficiency and customer satisfaction at BAGUA INC. and Banco Popular. Excelled in team management and credit analysis, achieving targeted growth and maintaining high compliance standards. Demonstrated exceptional staff management and customer engagement, driving significant improvements in service quality and financial performance.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
BAGUA INC.
04.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Kitchen Manager
BAGUA INC.
08.2014 - 03.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bank Manager
Banco Popular
08.2005 - 07.2014
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Optimized resource allocation by analyzing branch performance metrics, reallocating resources as needed to maximize results.
- Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Implemented risk management strategies to minimize potential losses and safeguard the bank's assets.
- Negotiated favorable terms on lending agreements with clients while balancing risk exposure for the bank.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Supported financial director with special projects and additional job duties.
- Utilized financial software to prepare consolidated financial statements.
- Created financial dashboards to provide insights into key performance indicators.
Education
Food Protection Manager Certification
American National Standards Institute
Palm Beach, FL02.2018
Bachelor Degree in Finance - Finance
CEUTEC
Honduras08.2013
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Credit analysis
- Branch Administration
- Loan Processing
- Willing to Learn
- Customer Service
- Attention to Detail
- Proactive and Focused
- Credit Approval and Denial
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Restaurant Manager
BAGUA INC.
04.2020 - Current
Kitchen Manager
BAGUA INC.
08.2014 - 03.2020
Bank Manager
Banco Popular
08.2005 - 07.2014
Food Protection Manager Certification
American National Standards Institute
Bachelor Degree in Finance - Finance
CEUTEC
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